Primary Purpose of the Position Responsible for the day-to-day administration, support, and continuous enhancement of BXP’s enterprise business applications that support critical business operations, ensuring their reliability, security, performance, and integrity. The position manages user support, maintains system security and controls, and performs application analysis, development, implementation, and ongoing support for new business initiatives and system enhancements.
Essential Functions Application Administration & Operational Excellence
- Serve as a primary point of contact for applications, delivering responsive, high-quality support to business partners.
- Own the investigation and resolution of complex and time-sensitive issues affecting financial and operational processes, escalating with sound judgment when appropriate.
- Perform root cause analysis and implement permanent solutions to recurring issues.
- Maintain accurate, audit-ready application documentation and ServiceNow records, and support user onboarding, offboarding, access changes, and training.
- Coordinate with managed service providers, software vendors and other IT teams to drive timely issue resolution.
Application Reliability, Security & Governance
- Administer, configure, and monitor Oracle JD Edwards and other enterprise and SaaS applications to ensure stability, security, and optimal performance.
- Support application maintenance, upgrades, patching, and releases while minimizing business disruption.
- Administer users, roles, and security in accordance with segregation-of-duties principles, internal controls, and compliance requirements.
- Produce and analyze data integrity, security, and access review reports to strengthen internal controls and support audit readiness.
Support Project Delivery
- Provide project management support on assigned projects and improvement initiatives while contributing to larger cross-functional efforts.
- Collaborate with stakeholders at all levels, from end users to senior leadership, to drive projects to successful outcomes.
- Write clear functional and technical requirements that bridge the gap between business customers and technical teams, and partner with the Application Development team from design through delivery.
Support Business Process Optimization
- Develop an end-to-end understanding of business processes, including workflows, handoffs, decision points, exceptions, controls, systems, and data flows.
- Assist with the creation of current-state and future-state process flows to identify opportunities for improvement, standardization, and automation.
- Help design, build, and support solutions using Microsoft Power Platform, SharePoint, Copilot, and other approved tools.
Data, Reporting & Automation
- Administer, support, and enhance reports and dashboards using SQL, Crystal Reports, SSRS, and Power Platform (BI/Fabric, Automate, Apps) to deliver timely, reliable insights.
- Assist with data validation, mapping, and reconciliation across integrations using tools like Excel, SQL, and AI.
- Help identify practical AI and automation opportunities within security and responsible-use standards.
Required Qualifications
- A minimum of two years of experience in application administration, application support, business systems analysis, or a related field [MC1.1]preferred.
- Bachelor’s degree in related field preferred.
- Proven ability to troubleshoot and support enterprise and SaaS applications.
- Hands-on experience administering user access, security roles, scheduled jobs, integrations, or configurations.
- General understanding of relational databases and SQL.
- Strong analytical, problem-solving, documentation, and communication skills.
- Ability to learn business concepts and translate operational needs into practical application, reporting, data, or workflow solutions.
- Customer service mindset and ability to collaborate with business users, vendors, and technical teams.
- Adaptability, sound judgment, and a commitment to continuous learning, including AI.
- Occasional travel and after-hours support as needed.
- Experience with Oracle JD Edwards, MRI, Yardi, Procore, or similar ERP and business applications preferred.
- Familiarity with Microsoft 365, SharePoint, and Power Platform (Power BI, Power Apps, Power Automate).
- Exposure to Python, APIs, ETL, or scripting.
- Familiarity with ServiceNow or other IT service management tools.
Physical Requirements
- Regularly required to stand, walk, reach, use arms and hands to perform tasks, push or pull objects, and occasionally work in a tightly spaced area.
- Regularly uses fingers to type or write as needed.
- Frequently required to sit, stoop, crouch, kneel, crawl, balance, and climb stairs or ladders. Regularly required to lift or move up to 20 pounds and occasionally up to 50 pounds.
- Involves movement between departments to facilitate work.
Internal and External Contacts
- Regular verbal and written interaction with BXP employees, contractors, managed service providers, software vendors, consultants, and other technology partners. Reporting Structure
- Reports to the Manager, Business Applications, who provides supervision, guidance, and evaluates work performance on a periodic basis.
Salary Range $80,000 - $113,675. BXP offers a competitive total rewards package including base salary and annual discretionary bonus. The range represents expected base salary; compensation will be determined based on role, skills, experience, qualifications, location, and other job-related factors. Our comprehensive benefits include medical and dental coverage, a retirement savings plan with competitive company match, backup childcare, educational assistance, employee support programs, a generous commuter transit subsidy and more. BXP is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, religion, age, national origin, disability, marital status, protected veteran status, genetic information or any other legally protected characteristic.