Summary: The Associate position promotes a high level of customer service by ensuring customers are assisted in an enthusiastic, timely, and knowledgeable manner. Associates help promote all aspects of the business: selling, pricing, and merchandising. Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Promptly greets customer on sales floor and determines customer needs.
- Knows merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Wraps or bags merchandise for customer. Understands recalls and product for OUAC and trends and styles for both concepts when dealing with a customer.
- Develop proficiency in operating computerized sales transactions, buys, returns, etc. Receives payment or obtains credit authorization.
- Maintain the housekeeping standards set by the store manager. Assists management in maintaining and providing a store that is appealing to both the buying and selling customer by creating an environment that is vibrant, organized, and clean.
- Help promote events and promotions throughout the year that will complement the mission that the store is a fun place to shop.
- Support the management team in processing merchandise in a timely manner. Tag, sensor, and run merchandise to the sales floor. Rack order clothing according to company guidelines.
- Aid in the reduction of inventory shortages via accuracy at processing, DRS functions, and by having an awareness of what is happening in the store including, but not limited to, the fitting room.
- Understands, recites from memory and utilizes the non-negotiable standards with each customer. Supervisory Responsibilities This job has no supervisory responsibilities.
- Answers phone, signs in buys using Resale AI, Payout buys, ring sales transactions and processes all inventory in a timely manner Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Job Knowledge - Exhibits ability to learn and apply new skills; uses resources effectively. Problem Solving - Works well in group problem solving situations; uses reason even when dealing with emotional topics. Customer Service - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Uses the companies Non-Negotiable Customer Service Standards in dealing with all customers in a polite, professional and courteous manner. Use appropriate phone script to communicate store goals. Asks questions to discover customer needs.
Store Appearance- Willing to clean store during, before or after work shift. This includes but is not limited to cleaning bathrooms with appropriate cleaning equipment, vacuum, sweep or mop flooring in the store. Dust and perform general maintenance in the cash wrap area. Restock supplies as needed. Clean and organize the backroom. Perform any other cleaning jobs that help to support the above mission statement.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed. Must be able to read, write and speak English fluently. Managing Customer Focus - Promotes customer focus; establishes customer service standards. Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts to succeed. Ethics - Treats people with respect; keeps commitments; upholds organizational values. Organizational Support - Follows policies and procedures. Adaptability - Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events. This may include adherence to the store schedule, willingness to work more hours, or at a faster pace when conditions require it. Personal Appearance - Follows company dress code; keeps self well groomed. Basic hygiene including bathing and dental care are required. Attendance/Punctuality - Is consistently at work and on time; arrives at meetings on time. Follows company attendance policy. If unable to work a shift, must find appropriate coverage. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments. Judgement - Exhibits sound and accurate judgment; includes appropriate people in decision-making process. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance. Quantity - Completes work in timely manner; works quickly. Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience unless currently attending high school. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Computer Skills To perform this job successfully, an individual should have knowledge of DRS Database software after internal training. Availability
Must have flexible availability including weeknights and weekends. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 40 pounds without assistance. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Fulfillment of Mission Statement- Willing to do other duties as necessary to fulfill the company mission statement located on the front of the job description. Task List - Sales Associate Maintains Systems and Standards while Processing Inventory Tagging Hanging Floor Placement/Running of Rack Inventory Rotation to Back Stock Maintains Systems and Standards while Performing DRS Register Functions Sales Returns Closing the Buy Rewards Program Missing Tags Maintains Systems and Standards while Engaged in Customer Service Smile/Greet Engage/Assist Phone Ask for Inventory Communication by Name Thank and Invite to Return Maintains Systems and Standards in Loss Prevention Activities Sensor Fitting Room Register Accuracy Floor Checks Maintains Store Maintenance Systems and Standards Cleaning/Housekeeping Organizing Floor/Rack Order Stock Supplies Handle Donates Maintains Buy Process Systems and Standards Signing in a Buy Logs and Tags Buys Organizes Buys on Shelves