Experienced Service Advisor? Maybe It's Time for Something Better.
Buckeye Complete Auto Care | Columbus & Westerville, Ohio
You enjoy being a Service Advisor. You like helping customers, solving problems, and being part of a team that gets things done.
But let's face it. This industry can make a job you love incredibly frustrating.
Poor communication. Unclear expectations. Constant firefighting. Being held accountable for things outside your control. Working somewhere that talks about teamwork but doesn't actually practice it.
Sound familiar?
At Buckeye Complete Auto Care, we're working hard to build something different.
We're a locally owned automotive repair company that's been serving the Columbus area for more than 10 years.
We believe great Service Advisors deserve more than a desk, a phone, and a sales goal.
They deserve clear expectations, dependable processes, strong technicians, supportive leadership, and a team that works together.
Are we perfect? Absolutely not.
But we believe in recognizing where we fall short, taking ownership, and getting better every day.
What Makes Buckeye Different?
We believe in Quality, Honesty, Integrity, Teamwork, and being Helpful.
These aren't just words on a wall. They're the standards we expect from ourselves and the people we work alongside.
We also believe great teammates are Humble, Hungry, and Smart.
Humble enough to accept feedback and keep learning.
Hungry enough to take initiative, pursue improvement, and take ownership of their results.
People-smart enough to understand others, communicate effectively, and work through challenges without creating unnecessary conflict.
We don't expect perfection. We expect commitment to getting better.
We Believe in Letting Good People Do Their Jobs.
We have established systems and processes to keep our shops moving, but we also recognize that not every situation fits neatly into a checklist.
We want Service Advisors who can think, make good decisions, and take ownership.
Our technicians are responsible for diagnosing vehicles, documenting their findings, and building repair estimates.
Our Service Advisors are responsible for guiding customers through the repair process, coordinating parts and repair needs, and helping people make informed decisions about their vehicles.
Technicians and advisors are partners, not competing departments.
When everyone understands their role and works together, customers receive better service and the entire team benefits.
What Can You Expect From Us?
- Guaranteed base pay plus performance-based compensation. Your experience and results should be rewarded.
- Monday through Friday. No weekends. Your life outside of work matters.
- Clear systems and expectations. You should know what success looks like and how it's measured.
- Quality technicians and equipment. We invest in the people and resources needed to do the job correctly.
- Continuous training and development. We want you to become better at what you do.
- Supportive leadership. We believe in coaching, accountability, and helping our people succeed.
- A team-first environment. We work together, solve problems together, and recognize each other's contributions.
Who Are We Looking For?
We're looking for an experienced automotive Service Advisor who:
- Enjoys helping people and building lasting customer relationships.
- Understands that selling is about understanding customer needs and offering solutions.
- Takes ownership of their performance and responsibilities.
- Can communicate effectively with customers, technicians, and teammates.
- Appreciates structure but knows when good judgment is necessary.
- Wants to continue learning and growing professionally.
- Believes that being part of a successful team means contributing to the success of others.
We're not looking for someone who simply knows how to sell automotive repairs.
We're looking for someone who cares about doing it right.
One Last Thing...
You might already have a good job.
You might be comfortable where you are, but occasionally wonder whether there's something better out there.
I understand that changing jobs is a big decision.
That's why we're not asking you to make one today.
We're asking you to have a conversation.
Come see our shop. Meet our team. Learn how we operate. Ask us the difficult questions.
We want to make sure we're the right fit for you just as much as you're the right fit for us.
If you're a great Service Advisor looking for a company where your judgment is trusted, your contributions matter, and your growth is encouraged, we'd love to meet you.
Buckeye Complete Auto Care
Cars = Freedom.
Apply today. Let's start with a conversation.