Your Role The Product Implementation Analyst, Experienced supports the Custom Product Lifecycle team in developing Core and Premier product deliverables, including Facets product requirements, SBCs, contracts, and EOCs. This role is responsible for analyzing and gathering custom product system requirements and fulfilling custom product artifacts for implementation. The scope includes Core and Premier medical and specialty products such as Custom, ASO, Shared Advantage, and Medicare Advantage. The position manages highly complex assignments, applying strong knowledge of healthcare products, business functions, and regulatory guidelines to create accurate product requirements and plan documents. Success in this role requires strong cross-functional partnership, attention to detail, and the ability to support production goals and key business metrics. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Work
In this role, you will:
- Collaborate cross-functionally with departmental and business stakeholders, ensuring accurate and timely delivery of product artifacts
- Participate in work projection and planning efforts to accomplish objectives of all stakeholders
- Be accountable for tracking quality and progress on all work efforts and reporting to management
- Develop and sustain detailed knowledge of all product types and plan designs
- Research, resolve and provide root cause analysis of defects and incidents
- Participate in cross functional planning sessions to implement new or revised complex products
- Engage in user acceptance testing for internal product systems
- Maintain internal desk level procedures and process maps
Your Knowledge and Experience
- Bachelor’s degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
- 3 years of prior relevant experience
- Requires strong analytical and problem-solving skills
- Requires competency in Microsoft Excel and Word
- Requires proven ability to manage high volumes and multiple priorities in accordance with established timelines and quality measures
- Prefer general knowledge of Blue Shield of California benefits as they relate to incumbent plans, Federal and State mandates, regulatory guidelines as well as Blue Shield of California policies and procedures
Hybrid
This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.
Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.
About Blue Shield of California
As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.
At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.
Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!
Our Values:
- Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
- Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
- Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
Our Workplace Model
We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:
• For most teams, this means coming into the office two days per week.
• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.
Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.