Archived listing. The details below describe a past opening.
Responsible for scheduling appointments and procedures for patients in a professional, confidential, efficient and caring manner. Collects demographic and financial information from patients at the time of scheduling. Collaborates with other staff to contribute to timely, quality patient care and achieve customer service goals.
• *Commits to the KRMC mission, vision, values, and goals and consistently demonstrates our core values.
• *Responsible for patient scheduling and coordination for the following areas: Operating Room, Imaging, Endoscopy, Cath Lab, Laboratory, Interventional Radiology, Rehabilitation, OB, some ambulatory procedures, and Pain Management.
• *Coordinates with the departmental leadership to monitor block times allocated for each service.
• *Works with department managers regarding times of service, length of procedures, etc., for appropriate scheduling of patients.
• *Schedules procedures called in by patients, physicians, and physicians’ office staff.
• *Obtains patient demographic and insurance information.
• *Communicate appropriately with each area when questions regarding scheduling/block time.
• *Provides patients and referring offices with general information about the specific department, directions to the department, parking, etc.
• Updates information in the computer system for return patients.
• Interacts professionally with physicians, patients/families, and healthcare staff.
• Treats patients and their families with respect and dignity.
• Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
• Answers the telephone professionally and politely and communicates information to appropriate personnel.
• Communicates clearly and appropriately.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of the latest trends in the field of expertise.
EDUCATION AND EXPERIENCE:
High School diploma or equivalency required. Prior pre-authorization, coding or medical billing experience required.
Minimum of one (1) year of work experience as surgery/central scheduler or experience in surgical/ambulatory surgery area required. Medical Terminology or Medical Secretary training/education preferred.