Position Summary:
Program Specialists (Rental Processors) are responsible for providing direct services to clients through intake, documentation collection, eligibility determination, and case follow-up. This role is foundational to program success and client outcomes.
Key Responsibilities:
Compliance and Training
- Ensure accountability by maintaining departmental metrics, Key Performance Indicators (KPIs), and adhering to contract compliance standards
- Attend all training as necessary Application Assistance
- Provide clear and empathetic communication with clients, ensuring complete applications and submission of all necessary documentation.
- Maintain weekly spend rate amounts for each RUMA program for timely contract execution and delivery ( subject to change depending on department needs)
- Communicate with landlords to explain the rental assistance program, document collection, verify payment acceptance, and confirm payee information.
- Process check requests for rental, utility and rebate assistance.
- Full understanding of lease agreements and ledgers.
- Maintain a thorough understanding of tenant/landlord rights and the eviction processes.
- Maintain comprehensive and accurate case notes in the agency database and web-based applications throughout the client service period.
- Manage a high-volume email account, responding promptly to client inquiries.
- Maintain organized electronic files and efficiently process case reviews and approvals.
- Refer clients to budget/credit workshops, which will provide an educational service to increase financial literacy, as needed or requested.
Qualifications
- Experience in housing case management, human services, or a related field, preferably working with low-income households or vulnerable populations.
- Strong understanding of rental assistance processes, lease agreements, ledgers, and tenant/landlord rights.
- Familiarity with eviction prevention strategies and community-based housing resources.
- Demonstrated ability to manage sensitive client information with professionalism, empathy, and confidentiality.
- Excellent organizational skills with the ability to manage high volumes of email correspondence, documentation, and electronic file systems.
- Strong written and verbal communication skills, with the ability to explain complex processes clearly to clients and landlords.
- Proficiency with web-based applications and case management databases; ability to maintain accurate, timely, and complete records.
- Ability to work independently and collaboratively in a fast-paced, compliance-driven environment.
- Bilingual skills (English/Spanish) strongly preferred.
- High school diploma or equivalent required; associate or bachelor’s degree in human services, social work, or a related field preferred.
LOCATION:
This is a hybrid position with one day in office at BRI’s Edgewater location. Subject to change as needed for RUMA department and BRI.
MENTAL DEMANDS:
PHYSICAL DEMAND CLASSIFICATION: LIGHT (Occasionally lifts up to 25 pounds)
PHYSICAL AND COMMUNICATION DEMANDS:
- Constant (67-100%): Forward reaching, grasping, handling, fingering, vision, hearing, sight with color perception, writing or composing in the English language, reading.
- Frequent (34-66%): Sitting, talking to coworkers, talking on the phone, responding to written/verbal requests from coworkers, responding to written/verbal requests, receiving verbal instructions, receiving written instructions.
- Occasional (1-33%): Standing, walking, stair climbing, bending, squatting, kneeling, stooping, crouching, climbing, twisting, side bending, over-head reach, talking to customers, written communication to customers.
DESCRIPTION OF TASKS:
- Pushing/Pulling: Occasional pushing/pulling is required when the employee is using hand truck to move files or office supplies. Force pounds were estimated to be up to 25#.
- Lifting/Carrying: Occasional lifting/carrying is required when the employee is moving files, boxes, and office supplies. Force pounds were estimated to be up to 25#.
- Sitting: The employee sits constantly at a work station or desk.
- Standing/Walking: Alternate standing and walking is performed occasionally when employee is walking to make copies at the copying machine, faxing documents, or going to assist others in the company.
- Climbing: Climbing is performed when the employee needs to climb onto a step stool to reach items on shelves.
- Bending/Stooping/Crouching: Forward torso bending, stooping, and crouching may be preference of the worker when reaching or material handling at lowered work surfaces, and/or reaching for items on the lower shelves.
- Squatting/Kneeling: These techniques can be used by the employee when performing lifting, carrying, or with position tolerance tasks. Squatting/kneeling can be applied up to 1/3 of the workday. This position has regular verbal and written contact with administrative personnel, middle, and senior management. The nature of these communications range from a routine exchange of information to a process of securing information and/or responding to inquiries where explanation and discussion may be required using judgment.
EQUIPMENT, MACHINES, TOOLS USED:
Computer, computer software, scanner, printer, telephone, copier, facsimile machine, calculator, postage machine, paper cutter, and hand truck. May use other equipment as required for the position.
DESCRIPTION OF WORK ENVIRONMENT:
Environmental Exposure:
Inside: 100% Temperature: Air-conditioned room Work is performed primarily indoors unless the employee is required to go out of the office on errands. Employee will be in contact with chemicals (i.e., toner for copier and facsimile machines), and materials (i.e., paper) normally found at offices. Employee will also be exposed to minimal noise and vibration.
Vision and Hearing:
Must be able to clearly see the computer monitor with or without corrected vision. Must be able to judge or distinguish distance and space relationships. Must be able to hear within a normal range with or without a hearing device.
BENEFITS:
403B with 3% match, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid time off including vacation, sick and personal leave; plus, paid holidays; and a solid working environment!
Position Closes on November 30, 2026