BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.
Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention
SUMMARY The Operations Specialist serves as a key partner to the Director of Operations & Facilities and is responsible for supporting the administration, standardization, and continuous improvement of operational and facility-related processes across the organization. This position leads the development and maintenance of standard operating procedures, conducts site inspections and operational audits, supports facility openings, closures, and transitions, and provides technical and administrative assistance to site leadership. The Operations Specialist ensures organizational consistency, compliance, and operational excellence through effective project management, documentation, training, reporting, and process improvement initiatives.
RESPONSIBILITIES
Operations Standards & SOP Management
- Develop, implement, and maintain Standard Operating Procedures (SOPs) for operational and facility functions.
- Create and manage organizational checklists, forms, workflows, and operational toolkits.
- Ensure policies and procedures are consistently implemented across all locations.
- Identify opportunities to streamline operations and improve efficiency.
Site Audits & Compliance
- Conduct routine site inspections and operational assessments.
- Evaluate compliance with organizational standards, procedures, safety requirements, and regulatory expectations.
- Prepare audit reports and corrective action recommendations.
- Track and monitor completion of corrective actions and improvement plans.
Facility Openings, Closures & Transitions
- Coordinate operational readiness activities for new locations, relocations, renovations, and site closures.
- Develop project timelines, implementation plans, and opening/closing checklists.
- Support equipment, technology, supply, and documentation deployment.
- Ensure all operational requirements are met before, during, and after transitions.
Operations & Technical Support
- Serve as a resource for site leaders regarding operational practices and facility standards.
- Provide guidance and troubleshooting support related to operational procedures and systems.
- Coordinate communication between site teams, vendors, contractors, and leadership.
- Assist with implementation of new operational initiatives and organizational programs.
Project Management
- Manage assigned operations and facilities projects from planning through completion.
- Monitor project timelines, deliverables, and stakeholder communication.
- Assist with vendor coordination and contractor oversight.
- Support capital improvement and facility enhancement initiatives.
Reporting & Administrative Management
- Maintain operational records, inspection reports, policies, and related documentation.
- Develop reports, dashboards, and performance metrics for leadership review.
- Analyze trends and recommend process improvements.
- Assist with budget tracking, vendor documentation, and contract administration.
QUALIFICATIONS
- Bachelors degree required.
- 3-5 years of experience in operations management, facilities management, project coordination, compliance, or a related field.
- Experience supporting multi-site operations preferred.
- Experience developing SOPs, training materials, and administrative systems.
- Experience conducting audits, inspections, or quality assurance reviews.
- Strong organizational and project management skills.
- Exceptional written communication and documentation abilities.
- Analytical and process-improvement mindset.
- Ability to manage multiple priorities and deadlines.
- Proficiency in Microsoft 365, reporting tools, and project management software.
- Ability to travel between locations as needed.
PHYSICAL REQUIREMENTS
- Ability to use a computer for prolonged periods
- Ability to occasionally lift and/or move up to 10 pounds
- Ability to stand, walk, or sit for long periods of time
- Ability to bend and retrieve objects and/or documents
- Ability to commute within the Bronx
BronxWorks is an equal opportunity employer committed to an inclusive workplace. We consider qualified applicants without regard to any characteristics protected by applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities and other legally protected needs. To request an accommodation during the application process, please contact hrbenefits@bronxworks.org