About BrightStar: As a member of BrightStar Credit Union, you'll join a dynamic, purpose-driven organization that prioritizes its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse, inclusive work environment where everyone has a chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.
What we offer:
- Weekly pay with a BSCU account and Direct Deposit
- Medical, Dental, and Vision
- 401 (k) Plan with Matching
- Tuition Reimbursement Program
- Supplemental Benefits
- Engagement Area
- Wellness Studio & Gym
- Company-Paid Life Insurance
- Health Savings Account with Company Contributions
About the Role: This position represents the credit union professionally by greeting members and the public by phone and in person and directing them to someone who can assist. This position also coordinates courier and mail services.
Essential Functions & Responsibilities:
- Greet and direct office staff and vendors/guests at the employee entry point (west side of building).
- Become familiar with active staff members to ensure the safety of incoming/outgoing traffic at the entry point.
- Oversee package delivery and mail sorting and distribution.
- Responsible for outgoing FedEx and UPS shipments.
- Respond to Facilities/ Security Help Desk tickets.
- Maintain office security by following safety procedures and controlling access via the reception desk (maintain a logbook, issue visitor badges, etc.).
- Provide employee entrance desk coverage, shared with the Facilities & Security Specialist as needed.
- Maintain and order office supplies for breakrooms and common areas throughout the building.
- Update calendars and schedule inspections and meetings as needed.
- Keep updated records of office expenses and costs.
- Assist with security reports and investigations.
- Manage and organize Facilities/Security SharePoint/Shared files and folders.
- Serve as the facilities and security liaison.
- Manage the courier routes in coordination with the outsourced courier vendor, including maintaining the route schedule, confirming scheduled pickups and deliveries, reviewing courier invoices against the schedule, and reporting service issues.
- Perform scheduled mail and courier runs as assigned, using an authorized company vehicle.
- Share courier coverage with the Facilities & Security Specialist between the nine branches and headquarters, including urgent and backup runs and coverage during time off.
- Assist the facilities and security department as needed.
- Assist with facilities budget planning, proposal requests, bidding process, due diligence, etc...
- Assist with facilities project scheduling and tracking.
- Assist with emergency evacuation and security training.
- Inspect and ensure that a cleaning vendor maintains the BrightStar Cafe well.
- Ensure that the refrigerators are cleaned every week to prevent food spoilage.
- Ensure that the coffee maker is clean and that coffee supplies and water are stocked for those using the training rooms.
- Collaborate with maintenance workers to cover time off shifts.
- Perform other related duties as assigned.
- Maintain knowledge with B.S.A. Compliance training
Performance Measurements:
- To provide outstanding service to members as defined by our service standards and promises.
- To answer the telephone and greet all members and associates accurately, courteously, friendly, and professionally.
- To answer all telephone calls with (3) rings and direct all phone calls to the appropriate person with minimum transfers.
- To maintain a professional appearance and demeanor when greeting visitors.
- To maintain all assigned files current, with items filed daily.
- To complete scheduled courier routes and mail runs accurately and on time, and to follow up on missed or delayed deliveries.
Minimum Expectations of Knowledge and Skills:
Experience: Minimum of two years of related experience Education: Minimum of a high school education or GED. Interpersonal Skills: Work involves contact with immediate associates and beyond, generally regarding routine matters to give or obtain information that may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in aiding and providing information.
Other Skills: The candidate must be proficient with Microsoft Office (Word, Excel, PowerPoint), display a confident, friendly voice, and have good diction. The candidate must also be able to work independently and possess excellent telephone and in-person etiquette.
Driving Requirement: A valid driver's license and an acceptable driving record, with authorization to operate a company vehicle in accordance with credit union and insurance requirements.
Compliance:
Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific B.S.C.U. functions will consider awareness of unusual or suspicious activity relevant to the department.
- In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.
- Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.
Physical Requirements The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee may occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 50 pounds, such as boxes, furniture, etc. This job requires close vision and the ability to adjust focus. The employee must also drive a vehicle for scheduled mail and courier runs.
Work Environment:
The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions. Employees perform work primarily at headquarters, with scheduled vehicle travel for mail and courier runs.
BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace