WHO WE ARE
Sheraton Miami Airport Hotel is proudly managed by Bridgeton Holdings, a creative, full-service real estate investment and management firm established in 2009. Bridgeton owns interests in and/or manages more than 30 properties nationwide, with total capitalization exceeding $2 billion. Through a vertically integrated platform encompassing investment management, development, hotel management, and property management, Bridgeton continuously re-envisions traditional operating models to enhance the value of its properties across primary and key secondary markets.
As part of the Team at Sheraton Miami Airport Hotel, you’ll join a fast-paced, hospitality-driven environment backed by a company culture that values teamwork, creativity, and growth. Bridgeton’s mission is to exceed partner and guest expectations while maintaining a fun, dynamic workplace where employees feel inspired, supported, and empowered to succeed. Together with the Sheraton brand’s commitment to thoughtful service and community connection, we strive to create exceptional experiences for both our guests and our team members.
ABOUT THE ROLE
Sheraton Miami Airport Hotel & Executive Meeting Center is seeking On-Call Banquet Servers to join our team! Banquet Servers are responsible for providing exceptional food and beverage service during banquets, meetings, conferences, weddings, and special events. As a Banquet Server, you are an important part of creating a memorable guest experience by ensuring that all event service is executed professionally, efficiently, and according to established service standards.
You will be responsible for assisting with event setup, serving food and beverages, maintaining assigned stations, responding to guest requests, and ensuring the overall cleanliness and organization of the banquet space. This position requires flexibility, attention to detail, teamwork, and the ability to adapt to changing event needs. As an on-call team member, you will be scheduled based on business and event needs and must be available to work varying shifts, including evenings, weekends, and holidays.
Essential Duties:
- Provide professional, courteous, and attentive food and beverage service to guests during banquet events and functions.
- Assist with the setup of banquet rooms, including tables, chairs, linens, place settings, glassware, silverware, and service stations according to event specifications.
- Serve food and beverages in accordance with established service standards, event timelines, and guest expectations.
- Follow banquet event orders (BEOs) to ensure proper room setup, menu selections, service style, and special guest requests.
- Maintain awareness of event schedules and coordinate with banquet captains, supervisors, kitchen staff, and fellow team members to ensure smooth service.
- Respond promptly and professionally to guest requests, questions, and concerns, escalating issues to the appropriate supervisor when necessary.
- Clear tables, replenish supplies, and maintain the cleanliness and appearance of banquet rooms throughout events.
- Assist with buffet setup, replenishment, food presentation, and breakdown as assigned.
- Assist with the breakdown and storage of banquet equipment, furniture, linens, and service supplies following events.
- Must have the ability to carry large trays of food and beverages and manage multiple guest requests.
- Must be able to withstand prolonged periods of standing, walking, bending, and lifting.
- Ability to lift at least 30 lbs.
Specific requirements of the role:
- Maintain and ensure the overall cleanliness, organization, and safety of assigned banquet areas and service stations.
- Perform event setup and breakdown procedures, including arranging tables and chairs, setting linens, preparing place settings, and returning equipment to designated storage areas.
- Review and follow banquet event orders to ensure all event details and service requirements are met.
- Maintain complete knowledge of banquet menus, food and beverage offerings, service procedures, and event-specific requirements.
- Provide attentive and timely service while maintaining professional appearance and demeanor throughout each event.
- Work collaboratively with banquet captains, supervisors, culinary staff, and other team members to ensure efficient event operations.
- Adhere to all food safety, sanitation, and workplace safety regulations and procedures.
- Maintain proper food handling practices and follow established procedures for serving alcoholic and non-alcoholic beverages, where applicable.
- Assist with special event requests, room changes, and additional service needs as directed by management.
- Be available to accept and work scheduled shifts based on business and event needs.
- Maintain flexibility to work varying schedules, including mornings, evenings, weekends, and holidays.
- Other duties as assigned.
Qualifications
- High School diploma or equivalent and/or experience in banquet, catering, hotel, or restaurant serving experience preferred.
- Excellent customer service and interpersonal skills, with the ability to communicate effectively with guests and team members.
- Ability to work in a fast-paced environment while maintaining attention to detail and service standards.
- Ability to follow instructions, work independently, and function effectively as part of a team.
- Professional appearance, positive attitude, and strong work ethic.
- Ability to adapt to changing event schedules, service requirements, and guest needs.
- Must have a flexible schedule and availability to work on an on-call basis, including weekends and holidays.
- Reliable transportation and punctuality are essential.
- Food Handler certification and alcohol service training certification required.
The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.