Description
Job Summary:
Bourbon & Bones Lounge – Square One Concepts, is seeking a professional and experienced Server Assistant to join the team. You will play a vital role in ensuring a seamless and memorable dining experience for our esteemed guests. You will work closely with the servers and other restaurant staff to provide top-notch service, maintain cleanliness, and uphold the highest standards of quality. Your attention to detail, professionalism, and dedication to customer satisfaction will contribute to the restaurant's success.
Duties/Responsibilities:
- Collaborate with the serving team to deliver exceptional service to guests by assisting with their needs promptly and courteously.
- Set up and prepare the dining areas before and after service, ensuring all tables are impeccably set with clean linens, polished silverware, and pristine glassware.
- Assist in maintaining the cleanliness and organization of the dining room, including clearing and resetting tables efficiently.
- Anticipate guests' needs and promptly respond to requests, including refilling water glasses, bread baskets, and condiments.
- Assist servers in delivering food and beverages to guests' tables with precision and attention to detail.
- Assist with the proper storage and handling of food and beverage items, including replenishing supplies as needed.
- Collaborate with the kitchen staff to ensure timely delivery of food orders and maintain smooth communication between the front and back of house.
- Stay updated on the menu offerings, specials, and wine selections to provide accurate information and suggestions to guests.
- Adhere to health and safety regulations and maintain a clean and sanitized work environment.
- Handle guest concerns and complaints professionally, promptly escalating any issues to the management team when necessary.
- Performs other related duties as assigned.
Requirements
Required Skills/Abilities:
- A passion for providing exceptional customer service and exceeding guests' expectations.
- Excellent interpersonal and communication skills to effectively interact with guests, servers, and kitchen staff.
- Ability to work in a fast-paced environment while maintaining composure and attention to detail.
- Strong teamwork and collaboration skills to support the serving team and contribute to a harmonious work environment.
- Knowledge of food and beverage service procedures and etiquette.
- Familiarity with health and safety regulations and best practices in a restaurant setting.
- Ability to work quickly and efficiently.
- Ability to work well as part of a team.
- Must be available to work evening, weekends, and holidays.
- Must have a valid Food Handlers Certification
- Must have an Alcohol Service Licensing or certification.
- Ability to operate point-of-sale systems – Aloha, Hot schedule and Paylocity.
Education and Experience:
- Must be at least eighteen years old.
- Previous experience as a server assistant or in a similar role within a fine dining establishment is preferred.
Physical Requirements:
- Prolonged periods of standing and walking.
- Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.
Benefits & Perks:
- Accrual up to 40 hours of PTO
- Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
- Corporate Shoe Program through Shoes for Crews and Skechers
- Competitive Pay
- Flexible Scheduling
- 401(k)
Full – Time employees are eligible for the following additional benefits:
- Medical & Prescription
- Dental & Vision
- Health Saving Account (HSA)
- Wellness Program
- Discount Pet Care Plan