Boston College Introduction
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,654 full-time undergraduates and 5,072 graduate and professional students. Ranked 37 among national universities, Boston College has 923 full-time and 1,336 FTE faculty, 2,822 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.9 billion.
Job Description
Reporting to the Head of Access Services and working closely with the Digital Production Services department and the Access Services leadership team, the Evening, Circulation & Collections Manager develops, coordinates, delivers, and evaluates services that enhance user access to library collections and improve the overall patron experience. In this role, the manager provides operational leadership and partners with their peers to establish and execute policies and standards for User Services, Collection Maintenance, and Digitization workflows. The manager supervises three staff members and a large team of student assistants, allocates resources, and sets priorities to meet productivity goals. This position provides crucial supervisory oversight during evenings and weekends.
Key responsibilities and duties include:
Operational Leadership & Staff Supervision: Provides direct, on-site leadership during evenings and weekends. Guides staff on service improvements, develops documentation, and processes weekly payroll. Provides operational leadership for Access Services, focusing on Alma functionality, circulation, collection maintenance, and student employment. Leads meetings, updates workflows, and fosters a collegial atmosphere to promote staff satisfaction and retention. Physical Collection Management: Coordinates and manages shelving and collection activities at O’Neill and Bapst Libraries, ensuring proper organization, accessibility, and appearance. Oversees re-shelving, shelf-reading, and removal/relocation of materials. Recommends equipment purchases, such as scanners and shelving. Maintains signage and visual aids to make materials easy to locate. Collaborates across departments to plan collection growth and oversees collection reorganization. Analyzes metrics, prepares operational reports, and coordinates shelving infrastructure projects. Digitization Lab Oversight: Provides direct, on-site supervision and support for student assistants in the O’Neill digitization lab during the evening to extend operational hours and maintain production. In this role, they manage nightly scanning workflows, assign student tasks, troubleshoot equipment, and ensure digital images meet quality-control standards. As the primary after-hours contact for lab operations, they work closely with the Head of Digital Production Services and the Digital Production Librarian to coordinate shift handoffs, track project progress, and report hardware, software, or personnel issues. Circulation Services - Collaborates with staff across libraries to develop and implement circulation policies and services, focusing on equity and evolving patron needs in a modern research context. Regularly assesses services to ensure relevance for the Boston College community. Creates policy and training resources for staff. Manages staffing schedules for the O’Neill Circulation Desk, in conjunction with the Manager for Circulation and Collection Maintenance Services, and sources coverage during absences, holidays, and weather emergencies. Facility & Security Liaison: Serves as a primary point of contact between campus police, campus security personnel, commercial security services, and university facilities. Documents security and safety issues. The position’s permanent schedule is Tuesday through Saturday, 2:00 pm to 10:00 pm. Hours vary during holidays, fall and spring finals, and the summer session. Department managers are expected to participate in a rotation to provide support outside of the regular work schedule. Managers on call will, as necessary, adjust their work schedules to resolve coverage issues, receive notifications of unplanned absences, monitor staffing levels (full-time staff and students), redeploy staff to address shortfalls, answer staff questions, and address escalated service issues or incidents.
Full-Time Equivalent Hiring Range: $64,100 to $80,100; salary commensurate with relevant experience.
Requirements
Minimum 2 years of library experience with 1 year of supervisory experience. Customer service orientation is essential; ability to manage multiple tasks is required; excellent communication skills are necessary; understanding of the library's mission and goals is essential; ability to work collaboratively in a team-based environment is required; ability to communicate effectively with faculty, students, and staff is necessary; ability to motivate staff in highly repetitive work that requires concentration and accuracy is essential. Bachelors degree required, MLS preferred
Closing Statement
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
- Tuition remission for Employees
- Tuition remission for Spouses and Children who meet eligibility requirements
- Generous Medical, Dental, and Vision Insurance
- Low-Cost Life Insurance
- Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
- Paid Holidays Annually
- Generous Sick and Vacation Pay
- Additional benefits can be found on https://www.bc.edu/employeehandbook
Boston College conducts pre-employment background checks as part of the hiring process. Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status. Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.
