Job Summary: The candidate will report to the hiring manager and oversee the service, inspection, and repair of fire suppression systems in accordance with NFPA standards while directing a team of technicians to ensure high-quality technical execution. Leveraging over eight years of field experience and advanced NICET certification, this supervisor will manage project schedules, coordinate emergency system restorations, and provide expert technical guidance on complex integrations within mission-critical environments
Responsibilities:
- Communicate system deficiencies and required repairs directly to owners and facility managers, translating complex technical issues into clear business risks and solutions.
- Direct and supervise a team of Sprinkler Technicians and Specialists, ensuring Level 1 and Level 2 employees are meeting Bosch Building Technology's technical and communication standards.
- Monitor and assure progress and completion of all assigned tasks.
- Manage the master schedule for repairs, preventative maintenance, and large-scale projects, optimizing technician routing to maximize "wrench time" and meet client SLAs.
- Complete time sheets, service work orders, and other paperwork required for this position in an accurate and timely manner.
- Provide service support on existing installations ensuring systems continue to meet existing building and fire codes.
- Assist Sales team during estimating phase including potential product or system demonstrations.
- Serve as the senior point of contact for emergency system failures, coordinating the rapid deployment of resources to restore life safety protection in critical environments.
- Proficiency working with office suites (Microsoft Word/Excel) and service management tools.
- Other duties as assigned.
Supervisor Duties:
In accordance with applicable Company policies/procedures and Federal/State laws, will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Required Qualifications:
- Minimum of high school diploma or GED equivalent.
- 8+ years' experience in the fire suppression, fire sprinkler, or life safety industry, demonstrating a progressive career path from field technician to a lead or senior-level role.
- 8+ years' experience applying NFPA codes in the field, with specific, demonstrable expertise in NFPA 10, 12, 13, 17, 17A, and 2001.
- 8+ years' experience reading and interpreting FP (Fire Protection) and MEP (Mechanical, Electrical, Plumbing) blueprints, including the ability to identify cross-system interdependencies and potential installation conflicts.
- Strong leadership, conflict-resolution, and team-mentoring abilities.
- Knowledge of local building fire codes.
- 5+ years' experience in a supervisory or lead specialist capacity, including direct experience scheduling field technicians, managing project timelines, and overseeing service repairs.
- 5+ years' experience assisting sales or estimating teams with site surveys.
Preferred Qualifications:
- 10+ years' experience in the fire suppression, fire sprinkler, or life safety industry, demonstrating a progressive career path from field technician to a lead or senior-level role.
- 8+ years' experience with mission-critical infrastructure, such as designing or supervising suppression systems for Data Centers, Hospital Labs, or Telecommunication hubs.
- 8+ years' experience managing P&L including labor-hour tracking, material cost management, and the successful execution of change orders.
- Current, valid, NICET level III or IV certification.
- Advanced experience in mentorship and supervision with a proven track record of coaching Level 1, Level 2, and some senior level technicians to achieve higher industry certifications and improved field efficiency.
Physical Demands:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- Must be able to effectively communicate in English, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers
- Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
- Sitting, standing, walking in office environments and construction sites
- The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)
Working Conditions:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.
- The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate
- Will be required to be on site with customers or contractors, with or without Paladin colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction.
- Driving to customer sites is required
- Limited overnight travel may be required
Additional Information:
- Working Hours: This position generally works Monday- Friday, overtime and on call when necessary
- Travel Requirements: up to 15% in Arizona State Only
- Benefits:
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- 401K w/ company match
- Life/AD&D/LTD
- Paid Vacation/Sick/Holidays
- Employee Assistance Program
- Pet Insurance
Equal Employment Opportunity Statement This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Equal Opportunity Employer, including disability / veterans.
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Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at AskHR.BT-NA@bosch.com. Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job
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