Orthodontic Practice Manager
As a key person in carrying out our mission, the Practice Manager (PM) is responsible for overseeing the day-to-day operations of the practice's financial viability. The PM will provide leadership and guidance to achieve practice success. He/she will collaborate with the regional team to develop and execute a robust marketing plan and manage/motivate team members to be successful. The PM will perform various human resource functions such as timecard management, hiring, developing team members, and performance reviews.
Summary of Essential Job Functions:
- Foster a patient-centric culture that reflects the practice values, encourages good performance, and recognizes hard-working team members.
- Build and nurture a positive working relationship with the doctor (s) and staff.
- Implement operating policies to support overall practice objectives, production, and profitability.
- Plan and facilitate monthly team meetings to review practice goals, achievements, opportunities, and training.
- Lead daily morning huddles with the doctor and team to review the daily schedule and daily/weekly/monthly goals.
- Participate in the annual budget process and align the budget to achieve the practice growth plan.
- Assist in training all staff in the front office and back office on new protocol and policies.
- Audit daily charts and process the daily deposit for practice.
- Ensure the schedule is booked according to practice scheduling protocols.
- Oversee and follow up on all insurance claims pending, billing statements, and payment arrangements
- Ensure co-pays and balances are collected from patients over the counter daily.
- Ensure that patient records are accurate and complete and that patient confidentiality is strictly maintained.
- Adherence to all laws and regulations regarding dental operations.
- Other duties as assigned by the doctor and/or regional staff as needed.
Position Requirements:
- Orthodontic Front Office experience (1-2 years)
- Management experience (2 years)
- Ability to multitask and lead by example
- Knowledge of dental practice management software- (Cloud 9) is helpful but will train
- Excellent interpersonal and teamwork skills
- Ability to handle highly sensitive confidential matters
- Experience in an orthodontic environment is required