Client Advisor Specialist (Sales) – Collision Repair Center
Body Builders Automotive, Inc. · Rolling Meadows, IL · Full-Time
About Us
Body Builders Automotive is a leading collision repair center known for expert craftsmanship, deep experience and outstanding customer service. Our goal is to be the #1 collision repair center in the Northwest Suburbs for our customers, our team and our industry partners.
ONE STOP. ONE SHOP. ONE TIME.
The Role
Our Client Advisor Specialist is the first person a customer meets after one of the most stressful days they’ve had. You’ll guide them through the repair process, help them understand what to expect and earn their trust so they choose Body Builders.
We don’t write quick front-end estimates. Modern vehicles hide a lot of damage you can’t see from the outside, so we disassemble every vehicle to find all of it. From that teardown we build a complete, accurate repair plan. The exception is simple, minor work, like a mirror replacement, which can be written up without a teardown. You’ll show customers why our approach gets their vehicle repaired correctly and avoids surprises halfway through.
You’ll also help customers through the claims process by sharing consumer guides and resources about their rights. That includes their right to choose a repair facility, the appraisal process and diminished value.
What You’ll Do
- Run all customer consultations, in person and by phone, and turn them into scheduled repairs
- Explain our repair planning process and why a full teardown leads to an accurate diagnosis and price
- Write up simple, minor repairs (such as mirror replacements) when no teardown is needed
- Build accurate, complete repair plans based on the teardown findings
- Handle all vehicle intake: check-in, damage walk-around, photos, paperwork and authorizations
- Explain the repair process, timelines and what to expect from the insurance claim
- Share consumer guides and resources about claim rights, such as choosing a repair facility, appraisal and diminished value, so customers can make informed decisions
- Keep customers updated from drop-off through delivery
- Follow up after delivery to make sure the customer is satisfied and to earn referrals
- Keep repair order files complete and accurate in our management system
What You Bring
- Collision repair planning or estimating experience is strongly preferred (CCC ONE, Mitchell or Audatex)
- A proven record in sales, customer service or customer consultations
- Working knowledge of the insurance claims process
- Confident, empathetic communication, especially with customers who are frustrated or upset
- Strong closing skills and a drive to hit sales goals
- Highly organized and detail-oriented, able to manage several customers and files at once
- A self-starter, dependable and resilient in a fast-paced environment
- I-CAR training or certification is a plus
- A valid driver’s license
Why Body Builders
- We invest in your education: paid training through I-CAR, AMI (Automotive Management Institute), ASE and more
- Earn what you sell: base pay + commission / bonus structure
- Pay: Starting $45k-$65k Base, plus [commission/bonus details].
- Benefits: PPO health / dental / vision / LTD/STD/ Supplemental Coverage, PTO / paid holidays / 401(k)
- Schedule: Monday–Friday, 7:00 am – 5:00 pm;
Please note: Client Advisors are not attorneys or licensed public adjusters and do not give legal advice. This role shares general consumer guides and resources about claim rights. Customers with legal questions are referred to an attorney or the Illinois Department of Insurance.
Ready to be the face of a shop customers trust? Apply today!