Membership Experience Coordinator
Hope Valley Country Club | Durham, North Carolina
Established in 2000 and headquartered at our Club Support Center in Atlanta, Georgia, Bobby Jones Links is a club management and development company rich in resources and expertise, serving private, resort, daily-fee, and public golf courses. At the core of everything we do is our commitment to serving people. For more than two decades, we have built a vibrant company culture focused on delivering the lifestyle, camaraderie, and experiences our members and customers desire while creating an environment in which our employees can thrive.
Hope Valley Country Club, located in Durham, North Carolina and managed by Bobby Jones Links, was founded in 1926. Hope Valley is an elite private club featuring a classic Donald Ross-designed golf course, state-of-the-art racquet facilities, a resort-style pool complex, and a spacious and welcoming clubhouse offering first-class recreation, dining, events, and programming.
Hope Valley Country Club is seeking a highly organized, personable, and proactive associate to join our team. This position serves as an important point of contact for our membership while also providing administrative, communications, marketing, and event support across multiple Club departments.
The ideal candidate will be a strong communicator who enjoys working with people, is highly organized, takes initiative, and is comfortable managing multiple responsibilities in a fast-paced private club environment.
Specific Job Responsibilities
Member Events & Experience
- Lead the planning, coordination, detailing, and execution of member events from initial concept through completion.
- Manage the Club's member event calendar, coordinating scheduling, event details, timelines, and departmental communication.
- Oversee member event registrations, including setup, monitoring attendance, managing waitlists, and maintaining accurate registration records.
- Coordinate approximately 6–10 member events per month, managing the details and logistics necessary to ensure each event is executed successfully.
- Work closely with the Food & Beverage, Culinary, and other Club departments to communicate event expectations, coordinate setups, and ensure all details are in place.
- Assist with billing and administrative reconciliation for member events.
- Be actively involved in member events, including evenings, weekends, and holidays, as needed.
Front Desk & Administrative Support
- Provide a warm and professional welcome to all members and guests upon arrival.
- Maintain a positive, professional, and service-oriented attitude when interacting with members, guests, and fellow employees.
- Answer incoming telephone calls using the appropriate Club greeting and communicate in a professional and effective manner.
- Create and manage member dining reservations and event registrations.
- Add, maintain, and update member information within the Club directory, website, newsletter, and other Club platforms.
- Provide administrative support to Department Heads as needed.
- Coordinate and order office and operational supplies for Club departments.
- Create and maintain Excel spreadsheets, Word documents, reports, and other administrative materials.
Communications & Marketing
- Assist with the preparation and distribution of daily, weekly, and monthly Club communications.
- Conduct weekly website audits and make necessary updates to ensure information remains current and accurate.
- Support the design, promotion, and communication of member events in collaboration with the Club's management and departmental teams.
- Create professional, on-brand flyers, signage, event collateral, and digital communications using Canva and other approved design platforms.
- Manage the Club's social media presence, including planning, creating, scheduling, and publishing content that reflects the Hope Valley brand and encourages member engagement.
- Assist with additional administrative and operational responsibilities as assigned.
Required Skills & Qualifications
The successful candidate should possess:
- Excellent verbal and written communication skills.
- A friendly, professional, and hospitality-focused demeanor.
- Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
- The ability to work independently, anticipate needs, and take initiative rather than simply react to assignments.
- Strong computer skills, including proficiency in Microsoft Excel, Word, and Outlook.
- Proficiency in Canva, with the ability to create polished, professional, and on-brand materials.
- Experience creating flyers, signage, event collateral, and digital communications.
- Familiarity with social media management, including content creation, scheduling, posting, and engagement.
- Strong attention to detail and commitment to accuracy.
- A minimum of two years of administrative experience.
- Availability to work five days per week, flexibility to work a varied schedule, including evenings, weekends, Saturdays, and key Club holidays, with an active presence at the majority of member events, particularly during the first year.
Growth Opportunity
This position offers an excellent opportunity for someone interested in developing a career within the private club and hospitality industry. The role has the potential for continued growth within Hope Valley Country Club and Bobby Jones Links, including the opportunity to advance into a full-time salaried position as responsibilities and experience develop.
Hope Valley Country Club is looking for someone who wants to become an integral part of the Club team - someone who enjoys taking care of members, supporting fellow employees, communicating creatively, and helping create exceptional experiences every day.
Qualifications
Required Skills
- Verbal and written communication skills.
- Organizational skills.
- Basic computer skills including Excel, Word, and Outlook.
- Basic bookkeeping skills.
- Basic understanding of how to operate standard business equipment.
Physical Demands & Work Environment Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to:
- Walk, sit, stand for long periods of time, bend, use hands to finger, handle, or feel; and talk or hear, stoop, kneel, crouch, close vision, distance vision, peripheral vision depth perception and ability to adjust focus.
- Spend time making repetitive motions such as typing.
- Lift up to 25+ lbs. occasionally and to lift overhead and push/pull, move lighter objects.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee may:
- Be indoors, in an environmentally controlled location.
- Occasionally may be exposed to outside weather conditions.
- Noise Levels may be distracting or uncomfortable.
