Description The Nursing Coordinator ensures timely and efficient delivery of infusion therapy by coordinating care between patients, nurses, prescribers, and the pharmacy. This role manages scheduling, documentation, and compliance to support high-quality, patient-centered care. Strong organizational and communication skills are essential.
Duties and Responsibilities
- Staffing new cases by scheduling nurses to meet patient infusion schedule needs.
- Responsible for managing the care of patients requiring home infusion therapy.
- Coordinate nursing care with Nurses and pharmacy.
- Transfers referral data to selected Nurse.
- Sources and schedules nurses for ongoing patient visits.
- Enters all scheduling data into the computer system in a timely manner and ensure that data are accurate and complete.
- Organize the tasks and documents in accordance with the nursing department workflow.
- Initiates patient entry and maintains patient visit schedules.
- Obtains incoming outsourced agency nursing notes and invoices to match updates and times.
- Support staff to ensure high quality delivery of care.
- Escalate patient calls to a Pharmacist when a clinical intervention is required (adverse event, patient status change, medication counseling, or a drug interaction check)
- Coordinate and confirm infusion appointments with Nurses.
- Provide Nurses with updated prescription orders when applicable.
- Document infusion supply special requests on delivery tickets.
- Escalate nursing issues or complaints to the Nursing Department.
- Notify the applicable department If the patient has changed providers.
- Collection and review of infusion reports from Nurses and home health agencies and notify the pharmacy and any other applicable department of any concerns.
- Collection and review of invoices from Nurses and home health agencies.
- Contracting and credentialing with Nurses and home health agencies in all needed states based on the business needs.
- Participate in service education programs provided by the pharmacy.
- Collecting and maintaining proper documentation from agencies per our compliance department.
- Other related duties as assigned by Supervisor.
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Requirements
Required Qualifications
- 1 year of proven work experience in a healthcare workplace.
- Superior telephone customer service skills
- Healthcare experience with a basic understanding of clinical terms preferred
- Strong organization skills as well as attention to detail
- Demonstrated ability to manage a range of priorities and meet time commitments
- Excellent data management software skills with demonstrated adaptability to internal systems
- Demonstrated strength in listening, oral and written communications in English
- Any healthcare experience with a basic understanding of clinical terms and benefits investigation
- Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail.
Education and Experience Requirements
- High School Diploma or GED
- Experience using electronic health records (EHR) systems.
- 1+ years of experience in customer service or Nursing Coordination
Preferred Qualifications
- Previous experience in a call center preferred where there is familiarity with metrics and a high level of accuracy
- Experience with ACHC and URAC accreditation
- Specialty Pharmacy experience is highly preferred.
- IVIG scheduling and care coordination experience is highly preferred.
- Experience with CareTend pharmacy system is highly preferred.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.
EEO Statement
The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. Our organization values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or on the basis of disability or any other legally protected class.