Application Support & Testing Specialist Jr.
Location: Onsite - Washington, DC
Clearance: No active clearance required; TS/SCI preferred. Must be able to obtain and maintain a U.S. Government security clearance.
Salary: $49,000 - $66,500
BluePath Labs is a fast-growing research and consulting company committed to solving complex problems for federal, state, and local government clients. We offer a range of professional, scientific, and technology services. Our specific areas of expertise include business consulting, research and data science, and technology integration.
We are seeking a Junior Application Support & Testing Specialist to support the reliable operation of business applications and client-developed tools for a federal client. This role focuses on first-line user support, incident intake and triage, troubleshooting, and routine access and configuration support within authorized permissions.
The successful candidate will receive and triage incidents, troubleshoot application issues, provide user guidance, and perform routine access and configuration support within authorized permissions. Responsibilities include documenting issues clearly, following through on support requests, coordinating business users and technical teams, and escalating issues to the Development Lead and relevant engineering staff.
Note: This position is contingent upon contract award. We are currently seeking qualified candidates to include in our proposal for an upcoming government contract. Applicants selected may be contacted for further steps if the contract is awarded.
Responsibilities:
- Provide first-line user support for business applications and client-developed tools.
- Receive, document, and triage application incidents and support requests.
- Troubleshoot application issues and provide clear user guidance.
- Perform routine access and configuration support within authorized permissions.
- Maintain clear issue documentation and organized follow-through on support requests.
- Coordinate with business users and technical teams to address application support needs.
- Escalate issues to the Development Lead and relevant engineering staff.
Minimum Requirements:
- U. S. citizen
- Associate degree and at least 2 years supporting business applications
- Experience with first-line incident triage, troubleshooting, routine access and configuration support within authorized permissions, and user guidance
- Clear issue documentation, user communication, and organized follow-through, with the ability to coordinate business users and technical teams and escalate issues to the Development Lead and engineering staff
Benefits:
BluePath Labs offers a comprehensive benefits package. Benefits include, but are not limited to: employer-sponsored healthcare plan, lifestyle & wellness reimbursement, Flexible Spending Account (FSA), tuition assistance, 401(k) with company match, and paid time off for vacation / sick leave, in addition to 12 holidays per calendar year.
About BluePath
BluePath Labs combines mission and business insights with advanced technologies to deliver measurable performance improvements for our clients. BluePath is dedicated to surpassing client expectations by always living by our core values of integrity, professionalism, and resilience. BluePath's extensive experience in Government, Military, Commercial, and Academic environments is unique among small businesses and a core differentiator of our solutions. Our multidisciplinary background allows us to solve diverse and complex problems. Most importantly, we work closely with our clients to frame problems correctly, optimize processes, leverage technologies, and implement enduring solutions. Labs are where ideas are born, experiments occur, and breakthroughs happen. It is the hallmark of BluePath's culture.
https://www.bluepathlabs.com/
BluePath Labs is an equal opportunity employer.