Role Summary
The Parlor Clerk is responsible for providing friendly, efficient customer service in a parlor or service counter environment while maintaining cleanliness, food safety, and operational standards. This role supports daily operations by preparing products, handling transactions, and ensuring a positive customer experience while following company policies and safety guidelines.
Key Responsibilities
- Greet customers in a courteous and professional manner and respond to inquiries promptly.
- Prepare and serve food and beverage items according to established procedures and food safety standards.
- Accurately operate point‑of‑sale (POS) systems, handle cash, and process transactions.
- Maintain cleanliness and sanitation of work areas, equipment, and seating areas in compliance with health regulations.
- Stock supplies, rotate inventory, and report shortages or quality issues.
- Follow all safety, sanitation, and company policies and procedures.
- Support team members during peak service periods to ensure efficient operations.
- Perform opening, closing, and side duties assigned.
- Other duties as assigned.
Knowledge, Skills & Abilities
- Strong customer service and interpersonal communication skills.
- Ability to work effectively in a fast‑paced, team‑oriented environment.
- Basic math and cash‑handling skills.
- Attention to detail with a focus on cleanliness, quality, and accuracy.
- Ability to follow written and verbal instructions.
- Dependability and punctuality.
Qualifications
- High school diploma or GED preferred.
- Previous experience in food service, retail, or customer service preferred but not required.
- Food handler or food safety certification preferred or willingness to obtain.
Physical Requirements
- Standing/Walking: Ability to stand and walk for extended periods throughout the shift.
- Manual Dexterity: Frequent use of hands and fingers for handling food items, utensils, containers, and POS equipment.
- Lifting/Carrying: Ability to lift, carry, push, or pull items weighing up to 30 pounds.
- Reaching/Bending: Frequent reaching, bending, stooping, and turning during service and cleaning tasks.
- Vision: Ability to maintain visual acuity for reading labels, operating equipment, and interacting with customers.
- Hearing/Speaking: Ability to communicate clearly with customers and coworkers in a noisy environment.
Work Environment
- Work is performed in a parlor or food service setting with exposure to food preparation equipment, refrigeration units, and cleaning chemicals.
- Environment may include cold and warm temperatures, depending on tasks and equipment used.
- Moderate to high noise levels during peak business periods.
- Position may require working weekends, holidays, early mornings, or evenings based on business needs.
- Work environment subject to change based on duties performed.
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