Description Would you like to become part of a proud, family-owned brand with more than 70 years of history providing New Mexico’s favorite quick service meals? Join Blake’s LOTABURGER, famous for the original Green Chile Cheeseburger. At Blake’s Lotaburger, our Crew Members are the heart of everything we do, from creating wonderful customer moments to serving delicious food. This is a great opportunity to develop your leadership skills, advance your career, and share the rich flavors of our authentic New Mexico cuisine.
Position Summary:
The Crew Member’s role is to deliver a KIND and exceptional customer experience for all guests of Blake’s Lotaburger restaurants through TEAMwork. All crew members are expected to adopt an attitude that is PASSIONate about our food and fanatical about our PROCESS. Crew members will be assigned to one of six position assignments during each shift and are expected to quickly learn and be proficient in all of them, including: Cashier/Counter Service & Drive-Thru Window, Assembly Table, Fry Station, Grill Station, Prep Station and Housekeeping. All crew members report to the General Manager.
Essential Functions:
All Crew Members:
- Know and embody the Mission, Vision and Core Values of Blake’s Lotaburger – KIND, TEAM, PASSION, PROCESS
- Provide an outstanding customer experience for every Blake’s Lotaburger guest
- Address all housekeeping duties throughout the restaurant
- Other duties/projects as assigned
Cashier/Counter Help & Drive Thru Window:
- Enjoy greeting people while possessing a high energy level and an outgoing personality
- Conversational in English with the ability to effectively communicate with Blake’s Lotaburger customers with a clear customer service focus
- Operate cash register (POS System), accurately handle cash to make correct change and correctly process credit card transactions
- Regularly visit our customers in the dining room with the blue “check back” tray
Assembly Table:
- Possess a high energy level with attention to detail
- Ensure the assembly table is always stocked with product and ice
- Work safely with knives and other sharp objects, always using proper personal protective equipment (PPE) and using kitchen equipment in a proper manner
- Quickly assemble orders as per the customer’s preferences and in accordance with established process and procedures
- Work as a team with the Grill Cook and Cashier/Counter Service to ensure accurate order execution
Fry Station:
- Operate the fryer in a safe manner in accordance with Blake’s Lotaburger service and safety standards
- Prepare orders in accordance with established process and procedures
- Responsible for product rotation and cleanliness of the reach-in freezer
- Coordinate with Cashier/Counter Service and other Crew Members to complete orders quickly and accurately
Grill Station:
- Lead the kitchen by always being passionate about the food and fanatical about the process
- Ability to multi-task within this skilled position with attention to detail
- Handle multiple orders on the grill while adhering to Blake’s Lotaburger cooking processes, techniques, and recipes
- Understand the health codes and procedures applicable to our business and ensure food safety
Prep Station:
- Oversee daily preparation of fresh produce as well as the initial morning set-up of the assembly table
- Ability to work with knives and other sharp objects safely, always using proper personal protective equipment (PPE), and using kitchen equipment in a proper manner
- Responsible for stocking and the proper rotation of the meat chest(s) and the walk-in cooler
- Wash dishes and utensils
Housekeeping:
- All crew members are responsible for ongoing housekeeping duties throughout the restaurant
- Ensuring all areas of the restaurant are kept clean and safe including the removal of trash, cleaning of tables, windows, parking areas, bathrooms, lobby and kitchen floors, wiping of drips/spills, and putting items away in their proper place
Requirements
Qualifications/Requirements (Education/Training/Experience/Abilities):
- Must exemplify Blake’s Core Values: KIND, TEAM, PASSION, PROCESS
- Must be professional and have a positive attitude with customer service skills
- Must be at least 16 years.
- Ideal candidates have experience working in a quick service restaurant setting, but experience is not required
- Ability to work a flexible schedule up to 28 hours (PT) or 40 hours (FT) per week
- Appearance must be professional, neat, clean and well-groomed. Mustaches are allowed if mustaches are trimmed at lip level
- Visible tattoos must be work appropriate (face and neck tattoos are prohibited) and facial piercings may not be worn at work, but clear “spacers” or “piercing retainers” are allowed
- Must be able to quickly learn and understand health codes and procedures for handling raw meat and eggs
- Must possess experience in, or possess the ability to quickly learn, a Point-of-Sale system
- Must possess strong teamwork and communication skills
- Ability to read/write/speak in English (Fluency is not required)
- Bilingual in Spanish/English is a plus
- Ability to read, understand, apply, and adhere to Blake’s Lotaburger’s General Policies & Procedures
- Must be able to pass a pre-employment background check
- Must be able to become Food Handler Certified within 30 days of employment
Essential Physical/Emotional Requirements:
- Lifting up to 25 lbs. unassisted and 50 lbs. assisted
- Standing and walking for prolonged periods of time including bending, stooping, climbing, and reaching
- Working in a hot, and at times, cold (walk-ins/freezers) environment
- Safely working with knives and other sharp objects, wearing any necessary PPE when needed
- Working well with others in a team environment, often sharing tasks or collaborating on solutions
- Working scheduled hours while physically present in the restaurant
- Ability to see and hear
- Multitasking and working under stressful conditions while dealing with customers and other employees.
- Handling difficult and/or sensitive situations with customers or other employees using tactful, appropriate, and effective communication
Blake’s Lotaburger is an equal employment opportunity employer. It provides equal opportunity in all employment actions and prohibits harassment, discrimination, retaliation, or intimidation based on any status protected by applicable local, state, or federal law, including race, color, ethnicity, religion, sex (including pregnancy, gender identity, and transgender status), sexual orientation, national origin, ancestry, age (40 and over), disability (including physical and mental), genetic information, veteran status, marital and familial status, or any other characteristic protected by law. This policy covers all employment actions and workplace conduct, and Blake’s Lotaburger will provide reasonable accommodations for qualified applicants or employees with disabilities or sincerely held religious beliefs, unless doing so would impose an undue hardship. All complaints will be investigated promptly and confidentially to the extent possible, and retaliation against individuals who raise concerns, participate in an investigation, or exercise rights under this policy is strictly prohibited. To contact Blake’s Lotaburger’s Human Resources Department, please call 505-884-2160 Ext. 1644 or email HR@lotaburger.com. This document does not create an employment contract, implied or otherwise, other than ‘at will’ relationship.