DESCRIPTION To function as the community hub for accessing information regarding prevention, treatment, and referral opportunities. Utilizing a case manager model, this individual will work with all agencies, in addition to the public, to connect individuals to treatment and resources necessary for recovery including peer support, transportation, education, employment opportunities, medical care and other social determinants of health. DUTIES An employee in this classification provides professional services for the citizens of Bladen County and will work with the RCORP Project Director, Consolidated Health & Human Services Director and Consortium members. Work is performed under general supervision and is evaluated on the basis of knowledge and demonstrated proficiencies, compliance with legal requirements and standards, and other performance criteria. Illustrative Examples of Work
- The Resource Coordinator will be the hub for enabling easy access to Substance Use Disorder and Opioid Use Disorder (SUD/OUD) information and resources.
- Clearly communicate about this program throughout the county, via media, churches, schools, businesses, etc.
- Respond to questions and inquiries about SUD/OUD services and resources.
- Maintain up-to-date information for the on-line portal’s resource guide including access and contact info for SUD/OUD treatment, home and community-based services and social supports.
- Utilizing a case manager model, the Resource Coordinator will work with all agencies, in addition to the public, to connect individuals to treatment and resources necessary for recovery including resources generally thought to be outside the realm of substance abuse treatment such as housing, employment, food, and transportation assistance in addition to providing connects to medical care, education and other social and spiritual resources.
- The Resource Coordinator will coordinate with the Certified Peer Support Specialist (CPSS) to provide support and follow-up with individuals following referrals from the detention center, treatment programs and the community.
- Plan work assignment, monitor, review and evaluate work performance of CPSS.
- Provide information for and prepare various reports as required by the grant and the County.
- Operate a variety of office equipment, including a computer, printer, copier, telephone, etc.; uses clerical and computer supplies.
- Interact and communicate with immediate supervisor, grant project manager, other County department heads and employees, clients and family members, other social service and health professionals, various outside social service / health agencies, attorneys, court personnel, child care providers, school personnel, and the general public.
- Attends meetings, training, workshops, conferences, etc., as required to enhance job knowledge and skills.
- Maintain professional licensure, ensuring educational and experience requirements are met.
- Performs related duties as required.
KNOWLEDGE, SKILLS AND ABILITIES
- Thorough knowledge and understanding of SUD/OUD and the guiding principles of recovery.
- Thorough knowledge and understanding of the value and role of the CPSS.
- Thorough knowledge of the methods, procedures and policies of the Bladen County Consolidated Health & Human Services Department.
- Thorough knowledge of the principles and practices of social work, especially in the areas of substance abuse treatment and services; is able to identify an individual’s needs and to develop and implement effective plans to help meet those needs.
- Understanding of the federal confidentiality rules regarding substance abuse communications and records (HIPPA 42 CFR) in addition to HIPPA rules and regulations.
- Thorough knowledge of proper English usage, vocabulary, spelling and basic mathematics.
- Thorough knowledge of modern office practices and technology.
- Basic knowledge of online skills and abilities and willingness to learn new online skills to insure resource page is kept current and up to date.
- Thorough knowledge of terminology used in the profession; has considerable knowledge of occupational hazards and safety precautions; has considerable knowledge of the methods of case recording and report preparation.
- Knowledge of recent developments, current literature and sources of information regarding social services.
- Knowledge of the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position.
- Knowledge of and skill in the use of computers for word and data processing and records management.
- Knowledge of caseload management methods.
- Ability to advocate for the CPSS across the organization and in the community.
- Ability to work with colleagues to identify the needs of clients and to determine appropriate services; is able to monitor cases and the welfare of individuals and to take action as needed to protect adults’ / children’s rights and well-being.
- Ability to react calmly and quickly in emergency situations.
- Ability to react professionally and decisively in confrontational situations; is able to deal safely and appropriately with persons exhibiting anger and/or threatening behavior.
- Ability to advocate and promote practices of cultural sensitivity and responsiveness in all daily interactions.
- Ability to develop, promote and practice teamwork in all activities.
- Ability to develop and maintain positive, trusting, age-appropriate relationships with clients and others involved in the care of clients.
- Ability to plan and present informative educational presentations to clients and other individuals and organizations.
- Ability to assist in coordinating activities with other County departments, health / social service agencies, medical personnel, school personnel, etc., in order to accomplish goals.
- Ability to maintain effective relationships with clients, personnel of other departments, professionals and members of the public through contact and cooperation.
- Ability to offer assistance to co-workers and employees of other departments as required.
- Ability to take the initiative to complete the duties of the position without the need of direct supervision.
- Ability to learn and utilize new skills and information to improve job performance and efficiency.
- Ability to read and interpret complex materials pertaining to the responsibilities of the job.
- Ability to assemble and analyze information and make written reports and records in a concise, clear and effective manner.
Physical Requirements Work is generally sedentary work requiring the exertion of up to 10 pounds of force occasionally and/or up to a negligible amount of force frequently or constantly to move objects. Physical requirements include fingering and grasping. Employee must have visual acuity to be able to prepare and analyze data and figures for accounting, perform extensive reading, operate a computer and other office equipment, determine accuracy and thoroughness of work, observe general surroundings and activities. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels. Working Conditions Work is performed primarily in an office with a controlled environment as well as outside environment without exposure to harmful conditions.
EDUCATION AND EXPERIENCE REQUIREMENTS
a) an individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in MH/DD/SAS with the population served; or (b) a graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, post-graduate degree accumulated MH/DD/SAS experience with the population served, or a substance abuse professional who has one year of full-time, post- graduate degree accumulated supervised experience in alcoholism and drug abuse counseling. or (c) a graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, post-bachelor's degree accumulated MH/DD/SAS experience with the population served, or a substance abuse professional who has two years of full-time, post- bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or (d) a graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, post-bachelor's degree accumulated MH/DD/SAS experience with the population served, or a substance abuse professional who has four years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.. Special Requirements Possess valid North Carolina Driver’s License FLSA Status: Non-Exempt Disclaimer This classification specification has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job. Bladen County reserves the right to assign or otherwise modify the duties assigned to this classification.
Benefits
Bladen County prides itself on having a competitive, productive workforce. For our full time employees Bladen County offers a wide range of benefits, including healthcare, supplemental plans and retirement programs and (12) twelve paid holidays.
Health We offer the NC State Health Plan. The provider is Aetna Medical Insurance. Employee has the option to elect to purchase or PlusPlan (70/30 ) or the ProPlan (80/20 ).
Voluntary Plans Employees may choose from a variety of plans arranged through UNUM, Guardian, Mutual of Omaha and Aflac. These include Critical Illness and Hospital Indemnity plans, Dental, and Vision plans. In addition we offer Short-term disability and FSA (Flex Spending Account).
Life Insurance The County provides $10,000 Basic Life insurance for employees. An employee may choose to purchase additional voluntary term life insurance.
Retirement We participate on the N.C. Local Government Employees' Retirement System. Employees are required to contribute 6% of gross wages toward their account.
401(k) and 457 are supplemental retirement plans administered by Empower.
Vacation Leave Employees accrue annual leave monthly and may use accrued leave upon approval after the probationary period is completed. Years of service transferred from eligible NC Governmental Agencies (written documentation required) and the employee’s work schedule are used to determine the rate of earning.
Petty Leave Employees earn fourteen (14) hours per calendar year. May use in increments of 15 minutes. Leave is pro-rated based as of date of hire in the first calendar year of employment. Petty leave must be used within the calendar year.
Longevity Pay The County offers longevity pay to employees with 5 years of continuous service.