Are you ready to work for a more active world?
At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives.
Provide second-level IT support in partnership with the IT Service Desk, resolving escalated incidents and service requests while delivering hands-on technology support at Bioventus locations. The role is responsible for the administration and support of end-user computing, local infrastructure, and SaaS applications.What you'll be doing
- L2 Technical Support: Own escalated Service Desk incidents and requests, providing timely troubleshooting, resolution, and onsite run/fix support.
- Site IT Support: Support users, conference rooms, printers, workstations, peripherals, and other office technology, coordinating with vendors and internal technical teams as necessary.
- Endpoint Management & Lifecycle: Manage, support and troubleshoot corporate endpoints using Microsoft Intune, including provisioning, application deployment, compliance, security, updates, and lifecycle management.
- Technical Collaboration: Partner with internal customers, vendors, contractors, project teams, and specialized IT teams to implement and support technology solutions.
- Office & Infrastructure Projects: Participate in office openings, relocations, expansions, and technology refreshes, including equipment installation, configuration, and deployment.
- User Experience & Change Adoption: Train users on new technology, communicate effectively during incidents and outages, and professionally de-escalate challenging support situations.
- Global Support: Travel domestically or internationally as needed to support offices, data centers, projects, and corporate events.
- Hold oneself and others accountable to conduct business in a manner compliant with Bioventus’ Code of Compliance and Ethics, policies and procedures and internal controls applicable to their role.
- Other duties as assigned.
What you bring to the table:
- Education & Experience: Bachelor’s degree with a minimum of two (2) years of relevant IT support experience, or a high school diploma/equivalent with a minimum of four (4) years of relevant IT support experience.
- Technical Troubleshooting: Strong hands-on troubleshooting skills across computer hardware, operating systems, software installation and upgrades, malware-related issues, and user access and permissions.
- Endpoint Support: Demonstrated proficiency supporting Windows and macOS environments, including endpoint hardware, peripherals, and business applications.
- Microsoft 365: Demonstrated proficiency supporting & administrating Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and Microsoft 365 Apps, with experience troubleshooting application, authentication, collaboration, synchronization, and access-related issues.
- Office Technology: Experience installing, configuring, troubleshooting, and supporting printers, scanners, conference room technology, and other end-user peripherals.
- Networking: Working knowledge of networking concepts with the ability to perform initial troubleshooting of connectivity, wired/wireless networking, and related end-user issues.
- Communication & Training: Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical users, train employees on technology and business applications, and proactively communicate emerging issues and risks to leadership.
- Customer Service: Ability to provide professional, customer-focused technical support, including effectively managing challenging situations and dissatisfied users.
- Organization & Confidentiality: Ability to manage competing priorities, meet deadlines, maintain appropriate confidentiality, and handle sensitive business and user information responsibly.
- Collaboration: Ability to work effectively with Service Desk personnel, infrastructure and application teams, vendors, contractors, and business stakeholders to resolve issues and support technology initiatives.
- Preferred Experience: Previous experience supporting Call Center operations and SAP users is preferred.
Are you the top talent we are looking for?
Apply now! Hit the “Apply” button to send us your resume and cover letter.
Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.