POSITION SUMMARY:
The Food & Beverage Senior Operations Manager is responsible for driving operational excellence, brand standards compliance, and cross-departmental coordination across all Food & Beverage venues at Big Cedar Lodge. This role supports General Managers and leadership teams through audits, training oversight, project implementation, communications, and guest-facing enhancements while ensuring brand standards, service standards, and financial controls are consistently upheld.
ESSENTIAL FUNCTIONS:
- Ensure consistent execution of Food & Beverage operational standards across all venues through regular audits, walkthroughs, and follow-up reporting.
- Uphold brand, appearance, and service standards, providing guidance and accountability to leadership teams.
- Support financial and operational controls, including cash handling processes and compliance auditing.
- At times, supervise or assist as necessary within restaurant operations or special events, which may include guest service; checking-in guest reservations; cleaning, organizing, service, dining area attention; bussing, resetting tables; bartending, menu development, large party reservations; line setup and restocking, cooking, expediting, food preparation, dishwashing etc.
- Assist with development and execution of food and beverage special projects and initiatives.
- Act as an operational liaison for systems, technology, and process support related to Food & Beverage operations.
- Oversee menu, beverage, and program documentation to ensure accuracy, consistency, and alignment with brand standards.
- Partner with General Managers to review performance metrics and identify opportunities to improve guest experience, revenue, and associate performance.
- Champion training initiatives by supporting compliance, rollout of new standards, and ongoing development efforts.
- Lead or support cross-functional projects and initiatives, ensuring clear communication, training, and successful implementation.
- Manage internal communications and operational updates to ensure alignment across departments and lines of business.
- Support executive and VIP guest needs, ensuring a high level of service and coordination.
- Promote associate engagement and recognition efforts that reinforce culture, accountability, and performance excellence.
- Confer regularly with the restaurant managers and other company personnel to plan, coordinate and evaluate services/activities, exchange information, resolve problems, etc.
- Provide administrative and organizational support to the Food & Beverage leadership team, including documentation management, reporting, scheduling coordination, system maintenance, and process tracking.
- Ensure a great working relationship between front and back-of-the-house teams.
- Attend manager meetings.
- Keep abreast of new developments in the field.
- ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: High School Diploma or Equivalent
- Preferred Degree: Bachelor's Degree in Hospitality Management
- Certificate(s) or License(s): Manager food handler and beverage service certifications
- Years of experience:
- At least 5 years previous leadership experience, or a combination of education and experience from which a comparable amount of knowledge is acquired.
- At least 5 years of Food and Beverage experience is preferred. (For certain outlets fine dining or multi-unit operation experience preferred).
- At least 5 years previous resort leadership experience preferred.
KNOWLEDGE, SKILLS, AND ABILITY:
- Knowledge of restaurant and food & beverage operations, including ordering, inventory control, scheduling, cash handling, and administrative functions.
- Strong leadership, supervisory, and organizational skills with experience managing priorities, budgets, and team performance.
- Ability to deliver exceptional guest service and build positive relationships with guests and team members.
- Knowledge of food safety, sanitation, and health regulations.
- Effective verbal and written communication skills, including the ability to present information, prepare reports, and interpret operational documents.
- Proficiency with basic computer applications, including email, word processing, and internet-based systems.
- Strong analytical, problem-solving, and decision-making abilities with the capacity to evaluate situations and implement effective solutions.
- Ability to read, understand, and interpret policies, procedures, safety guidelines, and operational instructions.
- Demonstrated adaptability and flexibility in a fast-paced, changing work environment.
- Skilled in team building, coaching, motivating, and guiding associates to achieve operational and service goals.
- Strong planning, prioritization, and organizational skills with a sense of urgency and attention to detail.
- Ability to maintain high performance standards, accountability, integrity, and professionalism.
- Experience operating commercial food service equipment.
- Creative thinking skills with the ability to develop innovative solutions to operational challenges.
TRAVEL REQUIREMENTS: N/A
PHYSICAL REQUIREMENTS:
Regularly stands, walks, works on a computer, and lifts up to 50 lbs. Occasionally sits.
INDEPENDENT JUDGEMENT:
Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
We will be accepting applications on an ongoing basis.
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com. Big Cedar Lodge