Archived listing. The details below describe a past opening.
🌙 Registered Nurse (RN) On-Call
🩺 Job Summary
The RN On-Call provides compassionate, responsive, and professional nursing support throughout Big Bend Hospice's eight-county service area. This full-time position serves as a critical resource for patients, families, caregivers, and clinical staff during after-hours, weekends, holidays, and times of urgent need.
The RN On-Call delivers skilled nursing assessment, triage, symptom management, education, and care coordination to ensure patients receive timely, high-quality hospice care while supporting the hospice philosophy of comfort, dignity, and quality of life. 💙🕊️
👥 Supervisory Responsibilities
✅ This position does not have direct supervisory responsibilities.
📋 Essential Duties & Responsibilities
📞 Patient Support & Clinical Triage
✅ Responds promptly to patient, caregiver, and family concerns according to medical priority.
✅ Provides nursing guidance regarding:
- Medications 💊
- Symptom management 🌿
- Health education 📚
- Disease progression 🩺
- General medical questions within scope of practice
✅ Utilizes nursing assessment skills, critical thinking, and clinical judgment to determine appropriate interventions and follow-up care.
✅ Seeks physician guidance when necessary to ensure safe and effective patient care.
✅ Demonstrates empathy, professionalism, and excellent customer service during all patient and family interactions. 💙
🤝 Care Coordination & Communication
✅ Serves as a liaison between:
- Physicians 👨⚕️
- Nurses 👩⚕️
- Patients 🏠
- Families ❤️
- Caregivers 🤝
✅ Collaborates with interdisciplinary team members to ensure continuity of care.
✅ Communicates effectively with other On-Call staff regarding patient needs, interventions, follow-up requirements, and care concerns.
✅ Notifies appropriate team members of patient needs and documents all communications accordingly.
✅ Escalates patient concerns involving physician relationships or quality of care issues to appropriate leadership.
📝 Documentation & Electronic Medical Records
✅ Maintains complete, accurate, and timely documentation within the Electronic Medical Record (EMR).
✅ Documents all incoming calls, assessments, interventions, physician communications, and follow-up actions.
✅ Records patient and physician communications in accordance with Big Bend Hospice documentation standards.
✅ Ensures all care plans, medication records, clinical notes, and patient information are current and complete.
✅ Demonstrates proficiency in navigating and utilizing electronic health record systems and related technology.
💊 Medication Management
✅ Processes new prescriptions and medication refills according to:
- Physician orders
- BBH policies
- Applicable laws and regulations
✅ Electronically submits or faxes prescription requests as appropriate.
✅ Accurately documents all medication-related communications and actions in the medical record.
✅ Assists patients and caregivers with medication questions and education.
🩺 Clinical Assessment & Hospice Expertise
✅ Performs comprehensive nursing assessments utilizing:
- Medical history 📋
- Physical observations 👀
- Clinical documentation 🖥️
- Patient and caregiver information ❤️
✅ Identifies and addresses changes in patient condition.
✅ Demonstrates competency in:
- Hospice nursing 🕊️
- Palliative care 🌿
- End-of-life symptom management 💙
- Pain management 💊
- Patient advocacy 🤝
✅ Serves as a clinical resource for staff regarding hospice care, terminal illness management, and symptom control.
✅ Applies evidence-based nursing interventions consistent with hospice standards of care.
📚 Education & Professional Development
✅ Provides education and support to:
- Patients
- Families
- Caregivers
- Team members
✅ Assesses interdisciplinary needs and coordinates visits or services as needed.
✅ Participates in required competency validation and ongoing education.
✅ Maintains and enhances computer proficiency through ongoing training and updates.
✅ Utilizes available resources, including clinical references and internet-based tools, to support patient care decisions.
✅ Assists colleagues with technology troubleshooting and clinical information when appropriate.
✅ Achieves and maintains Certified Hospice and Palliative Nurse (CHPN) certification. ⭐
🌟 Customer Service & Patient Experience
✅ Demonstrates compassion, professionalism, and responsiveness in all interactions.
✅ Provides emotional support and reassurance to patients and families during challenging circumstances.
✅ Maintains patient and family satisfaction through timely, respectful, and clinically appropriate care.
✅ Ensures patient and family needs are addressed and documented thoroughly.
🔄 Additional Responsibilities
✅ Completes all required nursing and organizational competencies.
✅ Supports quality care initiatives and clinical best practices.
✅ Performs additional duties as assigned.*
🎯 Key Competencies
The RN On-Call consistently demonstrates:
🩺 Clinical Assessment Excellence
💙 Compassionate End-of-Life Care
📞 Telephone Triage & Clinical Decision-Making
💊 Medication Management
🤝 Interdisciplinary Collaboration
🗣️ Communication & Customer Service
📋 Documentation Accuracy
⚖️ Critical Thinking & Sound Judgment
⏰ Time Management & Prioritization
💻 EMR & Technology Proficiency
🌿 Hospice & Palliative Care Expertise
🌈 Why This Role Matters
As an RN On-Call, you are often the reassuring voice and clinical lifeline patients and families rely on during some of their most vulnerable moments. Through expert assessment, compassionate guidance, and timely intervention, you help ensure every patient receives comfort, dignity, support, and peace of mind whenever they need it most. 💙🕊️✨
📌 Essential Functions
Items marked with an asterisk (*) designate essential functions of the position.
Qualifications
🎯 Required Skills & Abilities
The RN On-Call must possess strong clinical expertise, exceptional communication skills, and the ability to provide compassionate support during urgent and often emotionally sensitive situations. This role requires sound judgment, professionalism, and the ability to remain calm under pressure while serving patients and families across the Big Bend Hospice service area. 💙
🗣️ Communication & Collaboration
✅ Excellent verbal and written communication skills
✅ Strong interpersonal skills with the ability to build rapport and trust with patients, families, physicians, and team members
✅ Effective negotiation and conflict-resolution skills
✅ Ability to communicate complex medical information clearly, compassionately, and professionally
✅ Ability to collaborate effectively within an interdisciplinary team environment
🚨 Critical Thinking & Crisis Management
✅ Ability to remain calm and provide effective support during patient and family crisis situations
✅ Strong problem-solving and troubleshooting skills
✅ Ability to assess situations quickly and make sound clinical decisions
✅ Demonstrates excellent judgment when determining the need for physician involvement or additional interventions
✅ Capable of prioritizing multiple responsibilities in a fast-paced environment
📋 Organization & Professional Accountability
✅ Exceptional organizational skills and attention to detail
✅ Ability to prioritize tasks efficiently and delegate when appropriate
✅ Maintains accurate and timely documentation
✅ Demonstrates accountability and ownership of assigned responsibilities
✅ Ability to manage confidential information with discretion and professionalism
💻 Technical Skills
✅ Proficiency with Electronic Medical Record (EMR) systems
✅ Ability to navigate technology platforms and documentation systems effectively
✅ Accurate computer and electronic documentation skills
✅ Comfortable utilizing communication and telehealth technologies as needed
🚗 Transportation Requirements
✅ Valid Florida Driver's License
✅ Reliable transportation
✅ Current automobile insurance that meets organizational requirements
✅ Ability to travel throughout Big Bend Hospice's service area as needed
🎓 Education & Experience
Required
✅ Current and unrestricted Florida Registered Nurse (RN) License and/or Multistate Compact RN License
✅ Minimum of three (3) years of nursing experience
✅ Hospice and/or Palliative Care experience required
Preferred
⭐ Bachelor of Science in Nursing (BSN)
⭐ Previous experience in:
- Hospice Care 🕊️
- Home Health 🏡
- End-of-Life Care 💙
⭐ Certified Hospice and Palliative Nurse (CHPN) credential
⭐ Experience with after-hours triage and symptom management
🌟 Big Bend Hospice Core Values
Every RN On-Call is expected to model and uphold the values that define Big Bend Hospice's commitment to excellence.
💙 Integrity We demonstrate integrity in everything we do.
💙 Accountability We hold ourselves accountable to the highest professional and ethical standards.
💙 Respect We demonstrate respect for one another and those we serve.
💙 Stewardship We are responsible stewards of our resources.
💙 Excellence We continually pursue excellence in clinical practice and business operations.
💙 Knowledge We strive for increased learning and professional growth across all disciplines.
💙 Innovation We embrace innovation and continuously seek better ways to fulfill our mission and values.
💪 Physical Requirements
This position requires frequent movement, travel, and direct patient care activities.
🚶 Standing: 66-100% of the shift
🚶♀️ Walking: 66-100% of the shift
🪑 Sitting: 0-33% of the shift
🏋️ Lifting: Up to 50 lbs. as needed
📦 Carrying: Up to 25 lbs. as needed
🛏️ Pushing: Up to 250 lbs. on wheels with assistance as needed
🛏️ Pulling: Up to 250 lbs. on wheels with assistance as needed
🪜 Climbing: 1-5 flights of stairs as necessary
↘️ Bending: As needed during patient care and daily activities
🦵 Squatting: As necessary while providing patient care
🔄 Rotating: Shoulder and upper body movement as required
🧎 Kneeling: As necessary while providing patient care
🪜 Reaching: Overhead and extended reaching while providing patient care
🐾 Crawling: If necessary to safely perform duties
👀 Sensory Requirements
✅ Visual acuity sufficient to:
- Assess patients effectively
- Review medical records
- Complete electronic documentation
- Utilize computers and mobile devices
✅ Hearing ability sufficient to:
- Communicate with patients, families, physicians, and team members
- Utilize telephones and communication systems effectively
- Respond appropriately to patient needs and environmental cues
✅ Ability to complete detailed documentation accurately and efficiently
🌈 Why This Role Matters
As an RN On-Call, you are often the first source of comfort, guidance, and clinical expertise when patients and families need support most. Through compassionate communication, expert assessment, and timely intervention, you help ensure every patient receives comfort, dignity, and quality care at any hour of the day or night. 🌙💙🕊️✨