Retail Store Associate PT

Customer Service & Sales

• Provide friendly, welcoming, and helpful service to customers and donors.
• Operate the cash register accurately and efficiently.
• Process cash and card transactions according to Oak Tree Treasures policies.
• Apply approved discounts, promotions, coupons, and loyalty programs correctly.
• Assist customers with questions and help them locate merchandise throughout the store.
• Maintain a positive and professional attitude with customers, volunteers, and coworkers.

Store Operations

• Maintain clean, organized, and well-merchandised sales floors.
• Restock merchandise and keep displays full and appealing.
• Organize and price donated merchandise according to store guidelines.
• Keep fitting rooms, checkout areas, donation areas, and other assigned areas clean and orderly.
• Assist with receiving and processing donations.
• Follow all cash-handling, safety, security, and loss-prevention procedures.
• Complete assigned opening and closing procedures.
• Work scheduled extended-hour shifts (until 8 pm).
• Be comfortable operating the store independently during assigned shifts when management is not present.
• Ensure the store remains clean, safe, organized, and customer-ready throughout the shift.
• Address routine customer and operational issues appropriately and communicate any concerns to management.
• Complete closing procedures and secure the store when assigned to close.
• Communicate important information, incidents, or operational concerns to management before the end of the shift.

Team & Volunteer Support

• Work respectfully and cooperatively with employees and volunteers.
• Help create a welcoming environment for volunteers and customers.
• Provide direction and assistance to volunteers within the scope of the position.
• Support Store Managers and Assistant Store Managers with daily operational tasks.
• Represent Oak Tree Treasures in a professional and positive manner.

Schedule

This is a part-time position with a flexible schedule, with a particular need for availability during extended evening hours and weekends. Store operating hours are currently 10am-5pm Tuesday-Saturday, and subject to change.

Qualifications

• Previous retail, customer service, cashier, or thrift-store experience preferred.
• Must be dependable and punctual.
• Ability to work independently and make appropriate decisions within established policies.
• Strong customer service and communication skills.
• Comfortable handling cash and operating a POS system.
• Ability to maintain a professional attitude in a busy retail environment.
• Must be flexible and willing to work at both Oak Tree Treasures locations.
• Reliable transportation and the ability to travel between locations as needed.
• Ability to work evenings, weekends, and extended hours as scheduled.
• Must be able to safely lift, carry, bend, stand, and move merchandise throughout the workday.