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Supervisor - EMS Dispatch
BHS Baptist Healthcare System
Louisville, KY
Added 38 mins ago
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BHS Baptist Healthcare System

Supervisor - EMS Dispatch

Louisville, KY, United States

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Job details

Experience: 3 years prior dispatch/communication experience
Posting language: English
Posted: Nov 10, 2026

Original job description

Summary

Job Description:

Baptist Health is looking for Emergency Medical Services (EMS) Dispatch Supervisor to join our team in Louisville, KY

The position of Supervisor, Emergency Medical Services (EMS) Dispatch is responsible for overseeing and coordinating all aspects of emergency and non-emergency medical dispatch operations, ensuring compliance with regulatory requirements dictated by federal, state and local regulations. This role involves managing a team of dispatchers to ensure prompt and effective response to calls for service from various geographic regions and markets, developing and optimizing dispatch protocols, and maintaining high standards of service delivery. Key responsibilities include developing and implementing dispatch procedures that adhere to industry best practices and regulatory standards, training and supervising staff to ensure high quality service and analyzing performance metrics to drive improvement initiatives. The Supervisor of EMS Dispatch will work closely with executive system and market stakeholders to enhance the efficiency and effectiveness of all aspects of medical transportation. The ideal candidate will possess strong leadership skills, a deep understanding of process implementation and improvement initiatives, and the ability to navigate and apply complex regulatory frameworks in a fast-paced environment.

Requirements

Technical Diploma
3 years prior dispatch/communication experience
Working knowledge and use of MS office products
Unwavering ability to maintain composure in emergent situation and adhere to specified protocols without hesitation
Previous experience in project management and process improvement initiatives.
Previous experience in leading teams in dynamic work situations
Must obtain Certified Ambulance Documentation Specialist (CADS) within 1 year

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

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