JOB DESCRIPTION: Server
POSITION SUMMARY
This position is responsible for providing service that is fast, friendly, efficient and professional, while maintaining all sanitation standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential Duties:
- Consistently upsells both food and beverage items when taking the guest's order.
- Serves orders quickly - serves hot foods hot, serves cold foods cold.
- Is attentive to guests needs, such as keeping beverages full, serving condiments before food is delivered, checking back with guests within two minutes of delivering food to insure guest satisfaction, anticipating guests needs before being asked.
Job Duties and Responsibilities:
- Informs manager of any quality issues.
- Pre-busses as necessary to maintain proper presentation on tables.
- Presents accurate guest checks promptly. Accurately reports sales and gratuities. Complies with gratuity procedures established by company policy.
- Adheres to sanitation standards.
- Adheres to local liquor laws, company policies and Alcohol Awareness programs. identification to ensure patrons are of legal drinking age.
- Has full knowledge of the menu.
ADDITIONAL DUTIES AND RESPONSIBILITIES
- Maintains punctual, regular and predictable attendance.
- Works collaboratively in a team environment with a spirit of cooperation.
- Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with guests and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure.
- Respectfully takes direction from supervisor.
- Complies with all safety policies, practices and procedures and reports all unsafe activities to supervisor.
- Participates in proactive team efforts to achieve hotel and company goals.
- Provides leadership to others through example and sharing of knowledge and skills.
- Performs other duties as assigned.
Vesta Hospitality’s focus areas are:
Our Teams | Our Guests | Financial Responsibilities | Our Revenue | Responsible Business Guest satisfaction scores, safety and risk prevention measures and others.
QUALIFICATIONS
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Education and/or Experience:
A minimum of a high school diploma or general education degree (GED).
Language Skills:
Must be able to read, write and speak English. Must be able to read and interpret simple documents, reports, manuals and correspondence. Must be able to write simple documents, reports, manuals and correspondence. Must be able to speak effectively with clear speech to individuals and groups. Multilingual skills helpful but not required.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Computer Skills:
Has the minimal skills necessary to operate a computer. Can log on to a computer system, navigate in windows, perform simple tasks within applications and enter information into a database.
Reasoning Ability:
Must be able to apply Common-sense logic anti, understanding to carry out instructions provided in written or oral form. Must have the ability to solve problems involving several variables in given situations and interpret a variety of instructions provided in written and oral form. Must be able to demonstrate effective interpersonal skills, sound judgment and decision-making.
PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS
The physical demands described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position requirements. The associate must frequently lift and/or move up to 25 pounds, occasionally lift and/or move up to 50 pounds and in rare occasions lift up to 100 pounds. While performing the duties of this job, the associate is regularly required to stand, talk, hear and walk; reach with hands and arms; use hands to finger, handle or feel. The associate is occasionally required to climb or balance, stoop, kneel, crouch, or crawl, taste or smell, and navigate through tight spaces. The associate is occasionally required to sit. The associates must be able to read, see (close, distance and peripheral vision), adjust focus and apply depth and perception vision. The work environment described here is representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position requirements. While performing the duties of this job, the associate is occasionally exposed to work near moving mechanical parts, outdoor weather conditions, wet or humid conditions (non-weather) and toxic or caustic chemicals. In rare occasions, the associate is required to work in high, precarious places. The noise level in the work environment is usually moderate.