Bernstein Management Corporation (BMC) has been a regional leader in real estate management and investment for over 65 years. Focusing exclusively on the Washington D.C. metropolitan area, our portfolio currently includes 80+ properties representing over 4,900 residential units and 3.5 million square feet of commercial space including office, retail, and industrial assets. Our team of over 200 real estate professionals manage the portfolio with a hands-on, vertically integrated approach. We are proud of the portfolio we've built and we embrace an ongoing commitment to put People First.
The Floating Residential Property Manager is responsible for all phases of apartment building operations and management when covering for another Property Manager. The position is floating and could occur at any of our residential properties throughout DC, VA and MD. The Floating Property Manager carries out specific duties in a timely and cost-effective manner and provides support to senior management to resolve building-related issues. In addition, when not filling in for an absent manager the Floating Manger will fill in for any needed office positions or complete work assigned by the AVP of Residential.
Primary Responsibilities*
Management
- Ensure team members are performing at an optimal level and are motivated and engaged
- Provide continuous feedback to develop team members
- Recruit and retain a team of service-oriented, business-minded property management professionals consistent with standards of being the best in the industry by setting goals, creating a collaborative work environment, recognizing team efforts, coaching through challenges, and supporting career path goals.
- Promote and cultivate BMC's core values emphasizing service, teamwork, continuous improvement to achieve results.
- Continually working to increase income and minimize operational costs to achieve the highest possible portfolio net operating income through implementation of effective cost control and revenue improvement programs.
- Review monthly financial reports and actual performance to budget monthly.
- Implement or direct the implementation of all policies and procedures as authorized in the Company policy and procedures manuals. Ensure compliance as necessary.
- Establish relationships in the real estate industry to benefit the Company and assist with its marketing goals.
- Other duties as assigned.
Leasing
- Promote a sales culture where everyone at the property level understands that their main role is to lease apartments and retain residents.
- Collaborate with Revenue Management team in setting rents and positioning the property. Review weekly, taking into account lease expirations, make-ready costs, etc. in order to minimize turnover costs.
- Participate in establishing each property's pricing strategy. Additionally, develop and implement appropriate rent renewal strategies and sales and marketing plans to effectively maximize rental income.
- Maintain an ongoing, in-depth knowledge of the market, market rents, market trends and demographics to gain a competitive edge.
- Other duties as assigned.
Vendor Management
- Schedule company-authorized contractors and vendors to prepare vacant apartments for move-in and monitor all work in progress.
- Perform cost analysis and comparison when required.
- Ensure vendors' performance is effective, efficient, and safe.
- Approve invoices for payment.
- Other duties as assigned.
Resident Relations
- Respond to residents' concerns and after-hours issues in a timely, professional, and respectful manner when filling in as Property Manager.
- Address noise complaints from residents in writing.
- Prepare and send resident correspondence using RentCafe.
- Encourage resident retention through relationship-building and excellent customer service.
- Other duties as assigned.
Building Inspections
- Oversee physical inspections of all areas of the property in order to evaluate the condition relative to health, safety, risk management, asset preservation, customer service, and company standards.
- Recommend and assist with executing needed capital improvements.
- Other duties as assigned.
General Administration
- Help cultivate a high level of professionalism, customer service, attention to detail and pride of work in all staff.
- Develop a high-quality on-site team through implementation of effective training and guidance.
- Attend periodic training seminars to improve property management techniques.
- Enjoy frequent opportunities to earn performance-based bonus incentives throughout the year.
- Be available to work a varied schedule, including weekends and some holidays as required.
- Other duties as assigned.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, as described above.
Knowledge, Skills, and Abilities
- Proficient in Microsoft Office
- Detail-oriented
- Strong analytical and problem-solving skills
- Strong time management and organizational skills
- Ability to effectively manage a team
- Ability to work in a fast-paced, multi-entity environment
- Ability to multi-task and follow through
- Ability to work under pressure
- Ability to communicate effectively
- Ability to work effectively as a team contributor on applicable assignments
- Ability to respond to others' needs in a timely and courteous manner
Required Education and Experience
- At least three to four years of property management experience
- At least 2-3 years experience as an Assistant Property Manager
Preferences
- Bachelor's degree
- Yardi experience (property management accounting software)
- At least one year managing a team
The market-based pay range for this role is $75,000 to $80,000 annually (plus additional bonus incentives). The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.
Bernstein Management Corporation is an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.
