Archived listing. The details below describe a past opening.
Position Summary The IT Portfolio & Delivery Lead is responsible for managing the organization's technology project portfolio, ensuring alignment with business priorities, and driving the successful execution of strategic and operational initiatives across the enterprise. This role establishes and maintains mature IT delivery practices, champions continuous improvement, and partners closely with business and technology stakeholders to ensure transparency, accountability, and consistent delivery outcomes. This is a hands-on leadership role that combines portfolio management, project delivery, technology implementation, process optimization, and stakeholder engagement to support a modern, high-performing IT organization. The IT Portfolio & Delivery Lead serves as a key liaison between IT, business teams, vendors, and executive leadership, ensuring technology investments deliver measurable business value. Essential Duties and Responsibilities Portfolio Management & Governance
- Manage and optimize the IT project portfolio, including project intake, evaluation, prioritization, resource planning, and portfolio reporting.
- Establish, maintain, and continuously improve project governance frameworks, delivery methodologies, and performance metrics.
- Ensure portfolio decisions align with organizational strategy, operational priorities, budget considerations, and resource capacity.
- Develop and maintain portfolio dashboards, status reporting, and executive-level communications.
- Monitor project health, dependencies, risks, and resource allocation across all active initiatives.
- Facilitate governance meetings and portfolio reviews with stakeholders and leadership teams.
- Recommend prioritization adjustments based on changing business needs and organizational objectives.
Project & Delivery Leadership
- Lead technology initiatives through their full lifecycle, including planning, requirements gathering, scope definition, scheduling, execution, monitoring, and closure.
- Manage project risks, issues, dependencies, and escalation activities to ensure successful delivery.
- Coordinate cross-functional teams to maintain alignment and remove obstacles impacting project execution.
- Balance operational support priorities with strategic technology initiatives and long-term roadmap goals.
- Ensure projects are delivered on time, within scope, and aligned with expected business outcomes.
- Establish project management standards, templates, and best practices across the IT organization.
- Drive accountability and ownership among project participants and stakeholders.
Technology & Process Implementation
- Lead the selection, implementation, and optimization of IT systems, platforms, and service management solutions.
- Manage implementation projects involving ITSM platforms, workflow automation tools, collaboration systems, and technology infrastructure enhancements.
- Develop, standardize, and improve IT operational processes, procedures, workflows, and documentation.
- Identify opportunities to increase efficiency, improve service quality, and reduce operational complexity.
- Support the adoption of Agile, Scrum, Kanban, and hybrid project delivery methodologies.
- Promote continuous improvement initiatives across IT operations and project delivery functions.
- Ensure documentation standards are consistently maintained and updated.
Stakeholder Engagement & Communication
- Serve as a primary liaison between IT teams, business units, vendors, consultants, and executive leadership.
- Provide clear, timely, and consistent communication regarding project status, milestones, risks, dependencies, and outcomes.
- Facilitate meetings, workshops, planning sessions, and project reviews.
- Build strong relationships with stakeholders to understand business needs and ensure alignment with technology initiatives.
- Develop executive-level presentations and reporting materials that support informed decision-making.
- Foster collaboration and engagement across technical and non-technical teams.
- Promote a culture of transparency, accountability, and customer-focused service delivery.
Minimum Qualifications Education
- Bachelor's degree in Information Technology, Computer Science, Business Administration, Project Management, Management Information Systems, or a related field required.
- Master's degree preferred.
Experience
- Minimum of 3-5 years of experience in IT project management, program management, portfolio management, PMO leadership, or a related technology delivery role.
- Proven experience leading cross-functional technology projects and business process improvement initiatives.
- Experience managing multiple concurrent projects and balancing competing priorities.
- Experience implementing enterprise technology platforms, service management solutions, or operational transformation initiatives preferred.
Knowledge, Skills & Abilities
- Strong understanding of IT portfolio management practices, project governance, and delivery frameworks.
- Working knowledge of project management methodologies, including Waterfall, Agile, Scrum, Kanban, and hybrid delivery models.
- Experience with project planning, budgeting, forecasting, risk management, and resource management.
- Strong analytical, organizational, and problem-solving capabilities.
- Excellent verbal, written, presentation, and facilitation skills.
- Ability to influence and build consensus across multiple stakeholder groups.
- Demonstrated ability to drive change, process improvement, and organizational maturity.
- Strong attention to detail and commitment to execution excellence.
- Ability to work effectively in a fast-paced and evolving technology environment.
Technical Skills
Preferred experience with:
- ServiceNow
- Freshservice
- Jira
- Remedy
- Microsoft Project
- Microsoft Power Platform
- Microsoft 365
- Portfolio and Project Management (PPM) solutions
- IT Service Management (ITSM) platforms
- Dashboarding and reporting tools
Certifications (Preferred)
- Project Management Professional (PMP)
- Certified Scrum Master (CSM)
- Professional Scrum Master (PSM)
- SAFe Certification
- ITIL Foundation or Advanced Certifications
- Agile Project Management Certifications
Key Performance Indicators (KPIs)
- Percentage of projects delivered on time and within scope.
- Portfolio visibility and accuracy of project reporting.
- Resource utilization and capacity management effectiveness.
- Reduction in project delivery risks and escalations.
- Stakeholder satisfaction scores.
- Successful implementation of IT governance processes.
- Improvement in IT operational maturity and delivery effectiveness.
- Adoption and effectiveness of project management standards and methodologies.
- Achievement of strategic IT roadmap objectives.
- Continuous improvement initiatives successfully implemented.
Success Indicators
The successful candidate will demonstrate:
- Clear visibility into the IT roadmap, priorities, project status, risks, and dependencies.
- Consistent delivery of high-value technology initiatives on time, within scope, and aligned to business goals.
- Improved governance, project delivery standards, and IT operational maturity.
- Effective alignment between business priorities, resource allocation, and technology execution.
- Strong stakeholder engagement and collaboration across IT and business functions.
- Increased efficiency, transparency, and accountability throughout the IT organization.
- Successful implementation of scalable processes and technology solutions that support organizational growth.
Work Environment & Conditions
- Primarily operates in an office or hybrid work environment.
- May require occasional travel to company locations, vendor facilities, or project sites.
- Ability to manage multiple simultaneous priorities and deadlines.
- Occasional evening or weekend work may be required to support critical project implementations or technology deployments.
- Frequent interaction with executive leadership, business stakeholders, vendors, and cross-functional teams.