Position summary:
As a Low Voltage Engineer at Benson Systems, you will be responsible for providing specialized technical expertise and operational support to the Service, Install, and Sales/Estimating departments. You will ensure seamless project execution, maximize field technician efficiency, and drive additional revenue opportunities through advanced technical capabilities. Key Responsibilities and Job Functions: Include the following, but are not limited to, other duties that may be assigned. Service Department Support
- Provide low-voltage technical support, including troubleshooting and diagnostics for security, camera, and access control systems.
- Serve as a direct resource for field technicians, offering real-time remote assistance.
- Manage and execute AM notifications for fire alarms, security systems, and camera systems to support customers and generate additional revenue.
- Configure, program, and prepare small-scale projects for the Service Department.
- Standardize passwords and IP address assignments for all applicable systems.
- Deliver training sessions on new products and technologies for service technicians.
- Manage the use and operation of the Downloader for office staff.
Install Department Support
- Provide real-time troubleshooting and diagnostics for low-voltage systems.
- Complete in-office project setup and programming before field deployment.
- Verify proper system design, configuration, and operational readiness before installation.
- Ensure all Benson equipment is labeled with company branding.
- Standardize passwords and IP address assignments for all applicable systems.
- Provide training on new products and technologies for installation technicians.
- Manage the Downloader tool for office staff.
Sales/Estimating Department Support
- Offer technical consultation for large enterprise accounts requiring pre-sales engagement.
- Participate in demonstrations, presentations, and discussions to align solutions with customer requirements.
- Collaborate with Sales and Estimating teams to validate system designs, confirm equipment compatibility, and ensure compliance with specifications.
Other Support Functions
- User account management (Create, edit, remove, and track) for both in-house and 3rd-party vendors
- Assist users with account issues (2FA, Password reset, Account lock-out)
- Hardware and software deployment and tracking
- Provide real-time support for Office staff (Software, hardware, printers, etc.)
- Audit security logs (Network, Email, and Remote Access)
- Monitor & deploy security updates for Office and Field equipment
- Manage mobile devices and Apps
- Monitor network and wireless health
- Assist with special projects that are not directly related to Customers
- Maintain in-house servers (updates, backups, hardware)
- Track support requests and resolutions.
Performance Metrics
- Response time to technical support requests from Service and Install departments.
- Accuracy and completeness of pre-configured projects before field deployment.
- Consistency in password, IP address, and equipment labeling standards.
- Revenue generated from AM notifications and related service enhancements.
- Quality and effectiveness of technical presentations supporting Sales/Estimating initiatives.
Required Qualifications:
- Extensive experience in low-voltage systems, including security, video, and access control.
- Proficiency in system programming, configuration, and troubleshooting.
- Strong problem-solving skills with the ability to work cross-functionally.
- Effective communication skills for supporting both technical staff and customers.
Work Environment & Physical Requirements (If applicable)
- Ability to sit/stand for extended periods
- Ability to lift to 10 pounds
Compliance and Standards:
- Adherence to company policies, procedures, and applicable laws.
- Maintain confidentiality and uphold ethical standards.