This position represents Bell Bank to our customers in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of teller transactions in accordance with established policies and procedures.
Responsibilities
- Teller Duties:
- Delivers exceptional customer service by engaging with customers in a professional, friendly, and efficient manner. Maintains a positive and welcoming environment, ensuring each customer interaction enhances their overall banking experience.
- Accurately processes financial transactions, fulfilling customer requests in a timely manner to ensure the highest customer satisfaction.
- Addresses customer issues and grievances as able. Escalates complex customer issues and seeks guidance when necessary to ensure accurate resolution and compliance with policies.
- Produces high quality technical work with strong attention to detail, ensuring accuracy with minimal errors.
- Knows what services Bell Bank offers and seeks opportunities to refer customers and/or non-customers to appropriate personnel/teams.
- Assists in creating a clean and professional environment by maintaining neat, uncluttered tills, teller lines, and customer areas.
- Maintains security and confidentiality of personal customer information.
- Completes annual trainings, including:
- Departmental trainings
- Security trainings
- Banking regulation trainings.
Bell Bank Culture, Policy and Accountability Standards
- Know and live Bell Bank’s values, bottom line, customer service standards, Golden Rules, and LOCBUTN by building personal connections with customers and employees and using their names as often as possible.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Code of Conduct, the Bank Secrecy Act and all applicable state and federal laws and regulations.
- All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
- Prompt and reliable attendance.
- Perform other duties as assigned.
Education, Experience, and Other Expectations
- H.S. Diploma or General Education Degree (GED)
- 0-2 years of customer service experience, preferred.
- Experience using Microsoft products: Outlook, Word, Excel, preferred.
- Ability to work flexible hours to include mornings, evenings, and Saturdays (branch specific) as scheduled.
- Flex Teller must be flexible in schedule and have ability to commute to any location within a specific region as needed.
- Part Time Teller must work a set minimum number of hours per week, as determined by the branch leadership.
Knowledge, Skills, and Abilities
- Bookkeeping, calculator, and keyboarding skills.
- Good communication, listening, and social skills.
- Timeliness and reliability.
- Ability to be flexible, prioritize tasks, and stay poised under pressure.
