Archived listing. The details below describe a past opening.
Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Central Intake Coordinator to join our Central Intake Division team and help advance our mission of empowering people to live healthier, more fulfilling lives.
What We Offer:
- Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
- Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
- Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
- Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
- Comprehensive Benefits – Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
- Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.
What You Will Do:
- Demonstrated cultural competence and ability to communicate effectively with individuals from a variety of cultural backgrounds.
- Ability to assess risk and work effectively with challenging and diverse populations.
- Knowledge of BHN substance use programs, other BHN programs, and community resources, including how to help individuals access them; knowledge of medication clinic workflows and processes.
- Excellent verbal and written communication skills.
- Excellent computer skills, including email and database systems; EHR experience helpful.
- Knowledge of mental illness and substance use disorders and treatment, including severe mental illness.
- Experience verifying insurance preferred.
- Minimum of 2 years of related experience; call center or intake experience preferred.
- High School Diploma or GED required; Associate’s or Bachelor’s Degree in a related field preferred.
Who You Are:
We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.
Salary Range- $21.00-23.00
Shift: 11:30 PM to 8:00 AM