POSITION SUMMARY:
As a 911 Telecommunications Operator you will be working in a fast-paced environment. This includes taking calls on emergency and non-emergency telephone lines from the public, evaluating situations and dispatching the appropriate resources such as fire, medical services, or law enforcement, and utilizing a variety of software to accurately document information.
EXAMPLES OF WORK: (Illustrative Only)
. Answer emergency 911, seven-digit phone, and radio calls.
. Ability to dispatch fire, police, and/or EMS services, utilizing department standard operating procedures
(SOPs).
. Operate telecommunications equipment and computer systems in accordance with regulations set forth
by the FCC and other agencies.
. Completing dispatching reports, ensuring accuracy and following guidance set forth by SOPs.
. Conduct accurate data entry into various software during and after a call.
. Complete continuing education (CEU) requirements on a rolling basis as a requirement by regulatory
agencies.
. Work with, and coordinate communications with a variety of agencies, including but not limited to:
- Law Enforcement Agencies
- Fire Departments
- Rescue Services
- State Agencies
- Social Services
. Complete all of the following requirements, including but not limited to:
- 16-hour Emergency Fire Dispatch class
- 16-hour Emergency Medical Dispatch class
- 16-hour Emergency Police Dispatch class
- HazMat R&I
- CLEAN certification
- TDD/TTY operations
- CPR
- Emergency Telecommunicator/Dispatcher PEMA certification
- NIMS 100 & 700
- TERT
Applicant may be required to do additional training and recertifications
REQUIRED QUALIFICATIONS:
. Highschool diploma or GED
. Ability to type a minimum of 25 words per minute
. Prior experience in one of the following:
Dispatching, telecommunications, emergency services, customer service
. Ability to sit or stand for long periods of time
. Phone, computer, and customer service experience
. Able to effectively handle high-stress situations
. Ability to multitask and prioritize work responsibilities
. Open availability to shifts
. Knowledge of local geography
PREFERRED QUALIFICATIONS:
. Associates degree
. One year experience in one of the following:
- Dispatching, telecommunications, emergency services, customer service
. Prior experience working with Computer Aided Dispatching Systems (CAD)
. First Aid certifications, telecommunications/dispatching certifications, NIMS/ICS certifications
This job description does not imply that these are the only duties to be performed. Employees occupying this position will be required to follow any other-related instructions and to perform any other job related duties requested by the Board of Commissioners. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the employer.