BearCom is the largest distributor of wireless voice, data, and video solutions in North America, with more than 40 years of industry leadership, partnerships with leading manufacturers including Motorola, JVC Kenwood, and Avigilon, and a network of 75+ branches across North America.
BearCom delivers communication and technology solutions that help organizations operate safely, efficiently, and effectively. With broad product depth, strong supplier relationships, and a service-driven culture, BearCom offers customers scalable solutions and provides employees the platform to build meaningful, high-impact careers.
In this position, you will work directly with senior engineering to proactively identify and address all problems, including, but not limited to, PC issues, setup, and configuration. We will also have to troubleshoot some server issues, website issues, and network issues. Successful candidates will need knowledge of general PC Lab and Help Desk activities, desktop, laptop, software, network, systems, Exchange, and Citrix Xen.
Position Summary
BearCom is seeking a service-oriented IT Systems Engineer at our Garland, Texas headquarters. This role provides responsive technical support to employees while helping maintain the reliability, security, and operational effectiveness of the company’s end-user technology environment.
The successful candidate will combine hands-on desktop, printer, mobile-device, and wireless support with basic-to-intermediate administration across Active Directory, Exchange Online, the Microsoft 365 admin center, Azure, and Microsoft Intune. This position requires consistent onsite presence and close collaboration with employees, IT colleagues, and business stakeholders.
Key Responsibilities
- Computer, Printer & Mobile Support
· Configure, image, deploy, and support Windows computers in accordance with established standards, including domain enrollment and validation of required applications and settings.
· Diagnose and resolve hardware, operating-system, application, peripheral, and printing issues while minimizing disruption to business operations.
· Provide technical support for company-issued mobile devices, including setup, connectivity, access, and routine troubleshooting.
· Document incidents, service requests, troubleshooting steps, and resolutions in accordance with IT service-management practices.
· Communicate clearly with users, set appropriate expectations, and escalate complex or high-impact issues to the appropriate technical resource.
- Identity, Access & Platform Administration
· Perform routine administration and support across Active Directory, Exchange Online, the Microsoft 365 admin center, and Azure within established policies and delegated authority.
· Execute employee onboarding, transfers, and offboarding, including account provisioning, access changes, licensing, group membership, and timely deactivation.
· Apply role-based access controls and least-privilege principles to help protect company systems and information.
· Support password resets, multifactor-authentication enrollment, account lockouts, mailbox access, and other identity-related requests.
· Follow documented change, security, and access-management procedures and maintain accurate administrative records.
- Device Management & Wireless Support
· Enroll, configure, monitor, and support corporate devices through Microsoft Intune, including policy deployment and basic compliance remediation.
· Troubleshoot wireless connectivity, authentication, coverage, and device-access issues in collaboration with network and infrastructure teams.
· Maintain accurate asset and assignment records and assist with equipment staging, inventory control, recovery, and secure disposition.
· Identify recurring issues and contribute to knowledge articles, standard operating procedures, and opportunities for service improvement.
Required Qualifications
· Hands-on experience providing desktop or end-user technology support in a professional business environment.
· Working knowledge of Active Directory, Exchange Online, Microsoft 365 administration, Azure, and Microsoft Intune at a basic-to-intermediate level.
· Demonstrated ability to image, configure, deploy, and domain-join Windows computers.
· Ability to troubleshoot computer hardware, Windows operating systems, business applications, printers, mobile devices, and wireless connectivity.
· Understanding of identity lifecycle processes, role-based access control, least-privilege practices, and appropriate handling of confidential information.
· Strong customer-service orientation with clear written and verbal communication, sound judgment, and effective prioritization skills.
· Ability to work independently within documented procedures, collaborate across teams, and escalate issues appropriately.
· Ability to work onsite at BearCom’s Garland, Texas headquarters for the duration of the temporary assignment.
Preferred Qualifications
· Experience supporting employee onboarding, transfers, and offboarding in a multi-site organization.
· Familiarity with IT service-management practices, ticketing systems, asset management, and technical documentation.
· Relevant Microsoft, CompTIA, or comparable industry certification.
· Experience supporting a distributed workforce or multiple business locations.
Hiring Requirements
An offer of employment is contingent upon successful completion of all applicable pre-employment requirements, which may include a background check, drug screening, and motor vehicle record review, consistent with the requirements of the position and applicable law.
Equal Opportunity Statement
BearCom is an equal opportunity employer committed to maintaining a professional workplace free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.
Qualifications
- Prefer 1 year of help desk experience with end user hardware, Microsoft Windows OS, Microsoft Office, and active directory.
- Experience with set up and maintenance of PC’s and laptops
- Working knowledge of Active Directory
- Experience with Microsoft Office including Word, Excel, and Outlook
- Knowledge of Citrix Xen a plus
- CompTIA A+ and MCSE preferred.
Benefits:
BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.
You’ll also receive:
- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance
- Company-Paid Life, Short/Long-Term Disability Insurance
- Paid Holidays
- Generous Paid Time Off
- Matching 401k Plan
- Employee Referral Bonus
- Tuition Reimbursement
BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.