Job Summary Under general supervision, Gate Pass Coordinators perform a variety of duties related to the control and monitoring of access to District roads; respond to inquiries and telephone calls; operate telephones and two-way radio to communicate with other District personnel; and perform other related work as required to ensure that only property owners, residents and guests are allowed in Bear Valley Springs. Commercial vehicles are also monitored. Incumbents in this classification are required to work shifts including nights, weekends and holidays in order to provide around the clock 24/7 coverage.
DISTINGUISHING CHARACTERISTICS:
The Entry Gate Division provides for the orderly and safe movement of authorized vehicular traffic into the District, to ensure public safety through regulation and control, and are ambassadors to the community, representing the values of the community to visitors and residents by maintaining a professional, friendly and courteous manner.
SUPERVISION RECEIVED/EXERCISED:
All duties are performed under the supervision of the Administrative Supervisor-Gate who reports to the Chief of Police. Gate Pass Coordinators do not perform any supervision of any classification.
ESSENTIAL FUNCTIONS STATEMENTS:
Essential functions, as defined under the Americans with Disabilities Act, may include the following duties and responsibilities, knowledge, skills, and other characteristics. This list of duties is illustrative only, and is not a comprehensive listing of all functions and tasks performed by this position.
ESSENTIAL FUNCTIONS:
•Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for the District, and encouraging other employees to do the same •Effectively present information to members of the public and other employees •Monitor access at the entry gate; verify approval for all visitors/vendors •Enforce entry requirements; inspect incoming vehicles for appropriate entrance decal, credentials, special event pass or inclusion on approved roster •Enter visitor and vendor pass information into computer system according to District policies and direction received •Answer general inquiries from residents and visitors in a polite and professional manner •Direct visitors and commercial vehicles to various areas of the community •Maintain accurate log of daily access activities; provide log to police or dispatch personnel upon request •Observe and report suspicious activity, erratic drivers or drivers suspected of being under the influence of alcohol or drugs to the Police Department •May be required to work random and/or unscheduled shifts •Other duties as assigned
EDUCATION, EXPERIENCE & TRAINING
Minimum qualification for this classification include:
Education:
Equivalent to graduation from a U.S. high school or passing score on the General Education Development (GED) exam.
Experience:
Six months of experience involving extensive public contact or security is highly desirable.
KNOWLEDGE & ABILITIES
Knowledge of:
•Organizational skills and ability to prioritize and multi-task •Streets, landmarks, and geography of the local area •Pertinent federal, state and local laws, codes and regulations •Office procedures, methods, and equipment including computers and applicable software applications •English usage, spelling, grammar and punctuation •Appropriate safety precautions, procedures, practices and regulations
Ability to:
•Maintain a flexible work schedule that includes overtime, on-call status, call-backs, nights, weekends, holidays and rotational shifts •Use professional telephone etiquette in handling resident requests •Project an approachable and professional image in personal appearance, manner, and demeanor •Maintain a work environment of cleanliness and organization •Acknowledge and greet all residents and guests with utmost courtesy and urgency •Be self-motivated and perform responsibilities with a strong customer service orientation •Work with general office equipment such as computer, phone and fax machine; ability to learn required software programs •Perform basic addition, subtraction, multiplication and division •Follow established codes, policies and guidelines •Think clearly and handle emergency or unexpected situations calmly and methodically •Effectively interact with all levels of management, employees, residents and guests •Work independently in the absence of direct supervision •Logically solve problems •Understand and follow oral and written instructions •Communicate clearly and concisely, both orally and in writing •Accept correction and constructive criticism and apply it to performance
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands may include: hearing, kneeling or crouching, lifting and carrying (10 – 20 pounds), moving around gate house, reaching overhead and above shoulders, repetitive hand or body motions, seeing, sitting, speaking, standing, stooping/bending, using hands and fingers, and walking.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment includes: exposure to fumes or airborne particles; working near moving vehicles or mechanical parts; outside weather conditions which may include extreme cold or heat and exposure to snow, rain, wind, sun, etc. The noise level in the work environment is usually loud.
DISASTER SERVICE WORKER:
In accordance with Government Code Section 3100, District employees, in the event of a disaster, are considered disaster service workers and are required to report for duty and respond accordingly.
FLSA This is an FLSA Non-Exempt position.
Benefits
The following is a general summary of benefits available to employees of Bear Valley Community Services District. This summary is provided at this location as a convenience and every effort is made to ensure that the information is accurate and up-to-date. However, there may be times when some information is not the most current. Employees and prospective employees should refer to the various governing documents, such as the Memorandums of Understanding and Employee Handbook, for detailed information.
These benefits are available to regular, full-time Miscellaneous employees.
RETIREMENT: The District participates in the California Public Employees Retirement System (CalPERS).
SOCIAL SECURITY: The District participates in Social Security.
HEALTH INSURANCE: The District provides a comprehensive medical insurance plan for eligible employees, spouse, and dependents. Multiple plan options are available.
DENTAL INSURANCE: The District provides a comprehensive dental benefit program for eligible employees, spouse and dependents.
LIFE & DISABILITY INSURANCE: The District provides life and long-term disability insurance in the amount of $75,000. Additional life insurance coverage may be purchased via payroll deduction.
VACATION LEAVE: Vacation leave accrues at 10-25 days annually, capped at 320 hours.
SICK LEAVE: Sick leave accrues at 12 days annually, capped at 480 hours. Sick leave accrues but is not eligible for use for the first 90 days of employment.
PERSONAL LEAVE: Personal leave is granted at 24 hours annually, renewed each July 1. Personal leave does not accrue or carryover year to year. An additional 8 hours will be granted as a personal "Safety Day" upon achievement of a full year of employment without any safety violations or discipline.
BEREAVEMENT LEAVE: Bereavement leave is available up to 5 days in the event of the death of an immediate family member.
HOLIDAYS: 11 holidays per year are observed, in addition to 2 personal holidays.
DEFERRED COMPENSATION: The District offers a 457 Deferred Compensation Program through CalPERS. The District provides a 1% match (max 1% of annual salary) of the employee's individual contribution, for employees participating in the plan.
PAYROLL: Payroll is bi-weekly (26 per year) with the option of direct deposit.
SALARY STEP INCREASES: The salary scale is six steps with a 5% increase between steps. The General Manager has discretion in initial placement on the scale upon hire. Step increases are considered at the time of performance evaluations.
TUITION REIMBURSEMENT: The District has a partial tuition reimbursement program for successful completion of course work approved in advance by the General Manager.