We are seeking an experienced IT Support Specialist to provide high-touch, onsite technology support within a professional corporate environment. This position will work closely with senior executives and other VIP users, providing responsive, personalized support across desktops, mobile devices, collaboration tools, conferencing systems, and related technologies. This is an ideal opportunity for someone who combines strong hands-on technical support experience with excellent communication, professionalism, discretion, and sound judgment. The successful candidate will be comfortable troubleshooting complex issues, taking ownership through resolution, and supporting users where reliability and responsiveness are critical. ### Responsibilities - Provide onsite technical support for senior executives, VIP users, and other employees. - Troubleshoot Windows and macOS computers as well as iOS and Android mobile devices. - Support Microsoft 365 applications including Outlook, Word, Excel, Teams, and OneDrive. - Troubleshoot Microsoft Teams, Zoom, and conference room technologies. - Support video conferencing systems including Neat, Poly, and Yealink. - Assist with workstation setup, deployment, imaging, and configuration. - Troubleshoot user access, authentication, connectivity, and general networking issues. - Work with Active Directory, Azure AD, Intune, SCCM, and related endpoint management technologies. - Document and manage support requests through IT service management (ITSM) systems. - Support security technologies including MFA, antivirus, web filtering, and encryption. - Take ownership of technical issues and communicate clearly with users throughout the resolution process.