Job Duties
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.
Telephonic Registered Nurse - Inbound Calls
Location: Remote, Eastern Time Zone (Michigan Licensed)
Organization Type: Healthcare / Care Management Organization
Position Type: Part-Time, Ongoing Contract
This role supports patients following hospital or emergency department discharge through focused, single-encounter telephonic assessments. The RN will handle inbound patient calls, complete medication reconciliation and post-discharge assessments, address immediate clinical questions, and document information needed to close quality care gaps.
Requirements
Active Registered Nurse (RN) license in Michigan
3-5 years of nursing experience, with bedside or direct clinical experience highly preferred.
Prior inbound call center experience with strong patient-facing telephone and customer service skills.
Strong technical skills and ability to multitask in a fast-paced environment; Epic or Cerner EMR experience preferred.
Job Duties
Receive inbound warm transfers from patients following hospital or emergency department discharge and provide appropriate RN support.
Conduct telephonic medication reconciliation (MRP) and 7-day post-ED follow-up assessments (FMC) to support HEDIS care gap requirements.
Review post-discharge medication orders, clarify dosing schedules, address potential medication interactions, and confirm patient understanding.
Assess patient symptoms and provide appropriate clinical clarification during the call.
Accurately document assessments and required quality data within the patient's medical record.
Resolve immediate post-discharge clinical questions within a high-volume, technology-driven call queue.
Provide focused, episode-based nursing support without responsibility for ongoing care plans or outpatient referral management.
Additional Information
Schedule: Part-time, 24 guaranteed hours per week, with potential for up to 8 additional hours.
Primary Hours: Monday-Wednesday, 10:00 AM-6:00 PM ET, with potential to transition to 11:00 AM-7:00 PM ET.
Additional Coverage: Flexibility to provide Thursday/Friday coverage as needed.
Location: Remote; candidates must be located within the Eastern Time Zone.
Equipment: Candidates must have their own computer system capable of accessing required platforms through VPN.
Contract: Ongoing.
Pay: Up to $38/hour.Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you!
Beacon Hill. Employing the Future
Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjg5NjA3LjEzNzk4QGJlYWNvbmhpbGxjb21wLmFwbGl0cmFrLmNvbQ
Minimum Education Required
Not Specified
Minimum Experience Required
Not Specified
Shift
First (Day)
Number of Openings
1
Compensation
$38.00 - $38.00 / Hourly
Postal Code
55155
Job Type
Full Time
Place of Work
On-site
Requisition ID
93726
Job Benefits
See job description