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Added 1 hour ago
DRIVER - PATIENT TRANSPORTATION/MENTAL HEALTH TECHNICIAN
BEACON BEHAVIORAL SUPPORT SERVICES
Metairie, LA
Must have dexterity and strength to physically assist and/or restrain clients when necessary
Added 1 hour ago
RN - Hospital
BEACON BEHAVIORAL SUPPORT SERVICES
New Orleans, LA
We are looking for PRN Day & Night Shift coverage at our New Orleans East facility
Added 1 hour ago
Staff Accountant
BEACON BEHAVIORAL SUPPORT SERVICES
Baton Rouge, LA · Plano, TX
Added 1 hour ago
Community Liaison
BEACON BEHAVIORAL SUPPORT SERVICES
Lacombe, LA
Added 19 hours ago
Scheduling Coordinator
BEACON BEHAVIORAL SUPPORT SERVICES
Allen, TX
Added 19 hours ago
Scheduling Coordinator
BEACON BEHAVIORAL SUPPORT SERVICES
Flowood, MS
Added 1 day ago
Clinical Operations Manager
BEACON BEHAVIORAL SUPPORT SERVICES
Linwood, NJ
Added 1 day ago
Medication Authorization Specialist
BEACON BEHAVIORAL SUPPORT SERVICES
Tampa, FL · Wesley Chapel, FL · Palm Harbor, FL · Brandon, FL · St Petersburg, FL
Added 3 days ago
TMS Coordinator
BEACON BEHAVIORAL SUPPORT SERVICES
Linwood, NJ
Added 3 days ago
RN - Hospital
BEACON BEHAVIORAL SUPPORT SERVICES
Lacombe, LA
We are looking for PRN Day & Night Shift coverage at our Lacombe facility
Added 3 days ago
DRIVER - PATIENT TRANSPORTATION/MENTAL HEALTH TECHNICIAN
BEACON BEHAVIORAL SUPPORT SERVICES
Alexandria, LA
Must have dexterity and strength to physically assist and/or restrain clients when necessary
Added 4 days ago
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BEACON BEHAVIORAL SUPPORT SERVICES
Plano, TX
Added 4 days ago
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BEACON BEHAVIORAL SUPPORT SERVICES
Oxford, MS
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BEACON BEHAVIORAL SUPPORT SERVICES
Bellaire, TX
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LPN - Outpatient
BEACON BEHAVIORAL SUPPORT SERVICES
Olive Branch, MS
Added 4 days ago
Psychiatric Mental Health Nurse Practitioner- Madison
BEACON BEHAVIORAL SUPPORT SERVICES
Madison, MS
Added 4 days ago
BB
TUTOR
BEACON BEHAVIORAL SUPPORT SERVICES
Hammond, LA
- $25 to $50 USD / hour
Tutors typically provide services 2–3 days per week, totaling 4–6 hours
Added 5 days ago
MHT - Hospital
BEACON BEHAVIORAL SUPPORT SERVICES
New Orleans, LA
Full-Time Night Shift opportunities (7PM-7AM) · Must have dexterity to participate in physical restraint of patients when necessary
Added 5 days ago
MHT - Hospital
BEACON BEHAVIORAL SUPPORT SERVICES
New Orleans, LA
Full-Time Day Shift opportunities (7AM - 7PM) · Must have dexterity to participate in physical restraint of patients when necessary
Added 5 days ago
MHT - Hospital
BEACON BEHAVIORAL SUPPORT SERVICES
Lutcher, LA
PRN Day & Night Shift opportunities at Beacon's Inpatient Behavioral in Lutcher · Must have dexterity to participate in physical restraint of patients when necessary
Added 5 days ago
Scheduling Coordinator
BEACON BEHAVIORAL SUPPORT SERVICES
Baton Rouge, LA
Added 5 days ago
Mental Health Tech - FT Days
BEACON BEHAVIORAL SUPPORT SERVICES
Baton Rouge, LA
Added 5 days ago
MHT - Hospital
BEACON BEHAVIORAL SUPPORT SERVICES
Lutcher, LA
Full-Time Night Shift opportunities (7PM-7AM) · Must have dexterity to participate in physical restraint of patients when necessary
Added 6 days ago
Change Agent Coordinator
BEACON BEHAVIORAL SUPPORT SERVICES
Hammond, LA
Added 6 days ago
Psychiatric Mental Health Nurse Practitioner
BEACON BEHAVIORAL SUPPORT SERVICES
Pittsburgh, PA

BEACON BEHAVIORAL SUPPORT SERVICES

Community Liaison

Lacombe, LA, United States

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Job details

Posting language: English

Original job description

About the Role:

Our Patient Care Representative (PCR)/Community Liaison plays a critical role in ensuring a positive and efficient experience for patients within our Inpatient Behavioral Hospital in Lacombe and supporting territories. Our Community Liaison acts as a liaison between the community, patients and healthcare providers, addressing inquiries, resolving concerns, and providing clear communication to enhance patient satisfaction. By maintaining accurate patient records and coordinating with various departments, our Community Liaison supports the delivery of high-quality care and operational efficiency. Ultimately, this role contributes significantly to the overall patient experience and the effective functioning of healthcare services.

Minimum Qualifications:

High school diploma or equivalent.
Previous experience in a healthcare or customer service role, marketing or sales role, preferably in a medical office or hospital setting.
Basic knowledge of medical terminology and healthcare insurance processes.
Proficiency with computer systems and electronic health record (EHR) software.
Strong communication and interpersonal skills.

Preferred Qualifications:

Associate degree or certification in healthcare administration, sales and marketing.
Experience with specific EHR platforms.
Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States.
Familiarity with HIPAA regulations and patient privacy standards.
Demonstrated ability to handle high-stress situations with professionalism and empathy.

Responsibilities:

Maintain community relationships for referrals to Lacombe Inpatient Behavioral Hospital.
Works closely with our central intake team to collect and verify patient information, including insurance details and medical history, ensuring accuracy and compliance with privacy regulations.
Answer referral and patient inquiries via phone, email, or in-person, providing clear and compassionate communication.
Coordinate with clinical and administrative staff to facilitate patient flow and resolve any scheduling or billing issues.
Maintain and update patient records in electronic health record (EHR) systems with attention to detail and confidentiality.
Assist with billing processes by collecting co-pays and explaining insurance coverage when necessary.
Support compliance with healthcare regulations and organizational policies related to patient care and data security.

Skills:

The required skills enable our Community Liaison to efficiently work in the community with referral sources, hospital placement interactions and administrative tasks, ensuring accuracy and professionalism in all communications. Proficiency with EHR software and computer systems is essential for maintaining up-to-date patient records. Strong interpersonal and communication skills are used daily to provide compassionate support and clear information to patients, fostering trust and satisfaction. Preferred skills such as bilingualism and familiarity with healthcare regulations enhance the ability to serve diverse patient populations and maintain compliance with legal standards. Together, these skills ensure tour Community Liaison can navigate complex healthcare environments while delivering exceptional patient care and administrative support.

Apply on workforcenow.adp.com About employer

More about this job

Skills

Patient care
Communication skills
Customer service
Sales
Medical terminology
EHR
Interpersonal skills
Bilingualism
Scheduling
Attention to detail
Confidentiality
Regulatory compliance
Apply information security policies
Work efficiently
Administrative support

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