Healing through Touch
Are you passionate about healing through touch to assist others in feeling their best? Do you want to make a difference in the lives of everyday people?
JUST click “Apply Now” to join our team at BE RELAX!
BE RELAX is a Global International Spa located within airports around the world. We are a Paris-born company looking to enhance our clients’ journey through massage therapy and a wide range of specialized products to use while traveling.
For more information about Be Relax, visit Berelax.com
We are looking for a talented and passionate Area Manager to join our team. If you have a passion for beauty, wellness, and providing outstanding customer service, we want to meet you!
Essential Duties and Responsibilities
Multi-Location Operations
- Oversee daily operations and performance across assigned California airport locations.
- Ensure consistency in operational procedures, service quality, and brand standards.
- Conduct regular location visits, performance reviews, and operational audits.
- Identify opportunities to improve efficiency, productivity, and profitability.
- Maintain strong relationships with airport management and business partners.
Sales & Financial Performance
- Drive revenue growth and achieve established sales targets.
- Monitor sales performance, labor costs, conversion rates, retail sales, and key performance indicators.
- Analyze financial reports and implement strategies to improve results.
- Manage regional operating budgets and control expenses.
- Hold location management teams accountable for achieving financial objectives.
Leadership & Team Development
- Lead, coach, and develop General Managers, Spa Managers, and other location leaders.
- Establish clear performance expectations and measurable goals.
- Conduct management performance evaluations and provide ongoing feedback.
- Identify leadership potential and support internal career development.
- Address performance concerns and partner with Human Resources on corrective actions.
- Build a culture of accountability, professionalism, teamwork, and continuous improvement.
Compliance & Guest Experience
- Ensure compliance with company policies, applicable California employment laws, and airport regulations.
- Partner with Human Resources on employee relations, staffing, and workplace concerns.
- Maintain high standards of cleanliness, safety, and service quality.
- Address escalated guest concerns and implement service improvements.
- Ensure operational readiness and adequate staffing across all locations.
Qualifications
- Minimum 5 years of management experience in retail, hospitality, spa, wellness, or a related industry.
- At least 2–3 years of proven multi-location management experience.
- Demonstrated success managing managers and leading high-performing teams.
- Strong understanding of sales performance, budgeting, labor management, and operational KPIs.
- Excellent leadership, communication, organizational, and problem-solving skills.
- Ability to work independently, prioritize competing demands, and make sound business decisions.
- Willingness and ability to travel regularly throughout California.
- Ability to obtain and maintain required airport security credentials.
Benefits
- Paid Vacation and Sick Time
- Medical, Vision, and Dental Insurance
- 401K Program
- Tuition Reimbursement
- Referral Program (up to $250)
- Discount on services and retail products
Pay
- Annual Salary: $70K+ Bonus
- Supplemental pay types:
- Commission
- Tips
If you’re looking to make a positive impact on guests’ wellness and work in a dynamic, professional environment, we would love to have you join our team!
