Job Summary: The Presales Solution Architect - Dynamics 365 Customer Engagement, Power Platform, and Microsoft AI is responsible for leading presales solutioning efforts within the Enterprise Business Applications practice. This role serves as the primary functional and technical advisor during the sales cycle, partnering with account executives, delivery leadership, alliance stakeholders, and prospective clients to understand business requirements, develop solution strategies, deliver tailored demonstrations, support scoping, and contribute to proposals and estimates. This position architects solutions spanning the Dynamics 365 Customer Engagement applications, the Microsoft Power Platform, and Microsoft AI capabilities, including Copilot in Dynamics 365, Microsoft 365 Copilot and Copilot Cowork, agents built with Copilot Studio, and custom AI solutions built on Azure AI Foundry. This position helps shape practical, scalable, and competitive solutions that align client priorities, implementation considerations, and commercial objectives. The role also supports practice growth through mentorship, reusable assets and demonstration accelerators, internal enablement, and continuous improvement of presales standards. Job Duties: * Leads functional and technical presales activities for Dynamics 365 Customer Engagement, Power Platform, and Microsoft AI opportunities from initial discovery through deal close * Partners with account executives and client stakeholders to identify business needs, pain points, current-state processes, system landscape, and future-state goals * Translates business requirements into solution recommendations across the Dynamics 365 Customer Engagement applications, including Sales, Customer Service, Contact Center, Field Service, Customer Insights - Journeys, Customer Insights - Data, Project Operations, and Customer Voice * Determines whether requirements are best addressed through out-of-the-box configuration, low-code extension on the Power Platform, or custom development and integration, and clearly communicate the trade-offs of each approach * Develops solution strategies aligned with client priorities, business outcomes, budget, timeline, and delivery risk * Designs and delivers tailored Dynamics 365, Power Platform, and Copilot demonstrations that clearly map platform capabilities to client needs and desired outcomes for both executive and functional audiences * Builds and maintains demonstration environments, data sets, scripts, reusable assets, and industry-specific demo scenarios * Architects proposed solutions spanning Dynamics 365 Customer Engagement, Dataverse, Power Apps, Power Automate, Power Pages, Power BI, Copilot Studio, AI Builder, and Azure integration and data services * Advises clients on how Microsoft AI can support business applications, including Copilot capabilities embedded in Dynamics 365, Microsoft 365 Copilot and Copilot Cowork, custom agents built with Copilot Studio, and solutions built on Azure AI Foundry * Assesses client data, security, licensing, and governance readiness for AI adoption, and incorporate data grounding, responsible AI, and environment governance considerations into proposed solutions * Leads scoping sessions and develop Statements of Work, Level of Effort estimates, implementation assumptions, and pricing support materials in collaboration with delivery and practice leadership * Contributes to proposals, RFPs, and RFIs, including solution architecture, implementation approach, scope, and licensing considerations * Advises on Dynamics 365 and Power Platform licensing strategy, including application, edition, capacity, add-on, and user recommendations, as well as consumption-based costs fo