Job Title: Onsite Print Administrator Location: Akron, OH Duration: Contract - 24 months Pay Range: $26.42/hr $34.58/hr (W2) Job ID: 410756 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Field Technical Support Consultant III to join our team. The ideal candidate will have experience in fleet device support, systems monitoring, break/fix, and customer service and a proven ability to resolve incidents, maintain device uptime, and execute change activities. Responsibilities: * Monitor systems to detect performance issues and resolve technical problems on assigned hardware, software, and applications using established protocols. * Identify incident trends, escalate incidents within set timeframes, and follow documented procedures. * Conduct routine installations and configurations, assemble and integrate systems and products per standards. * Respond to service, product, technical, and customer-relations inquiries to ensure customer satisfaction. * Execute approved scripted change management activities while adhering to incident, change, and problem management processes. * Maintain daily production goals and meet or exceed contract-required response times. * Align work with strategy, collaborate to improve operations, and support process standardization. * Protect data confidentiality and support business processes with sound judgment. * Complete process-oriented assignments, share technical information, and support department plans with minimal supervision. OSA Level II (Expert) Device Fleet Support: * Manage consumable inventory and ensure required accessories are available for each device and site. * Replace toner, consumables, and paper. Clear paper jams. * Assist end users with device functionality and collect usage pages as needed. * Proactively troubleshoot and diagnose break/fix events on a best-effort basis. * Swap devices with spares and manage onsite spare inventory. * Create and submit support tickets via HP or customer tools and systems. * Perform maintenance as required or directed by the CDM. * Use web-based software for proactive fleet monitoring and identify and resolve non-reporting devices. * Coordinate with HP or third-party suppliers regarding equipment or software status and oversee third-party service agreements. * Execute IMACDs for the fleet and perform limited to basic break/fix for HP devices with NMU and limited parts, with Field and Channel support as needed. * Apply knowledge of NT/Unix/MS platforms to resolve fleet issues. * Liaise with and support HP Account and Support teams. Required Skills & Qualifications: * Experience with device fleet support, systems monitoring, and ticketing tools. * Ability to perform installations, configurations, IMACDs, and basic to limited break/fix for HP devices. * Working knowledge of