Job Title: Filing Specialist (1149)
Location: Brooklyn, OH
Duration: Contract - 4 months
Pay Range: $20/hr to $22/hr (W2)
Job ID: 410755
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Filing Specialist to join our team onsite. The ideal candidate will have experience in operations, documentation processing, and customer service within financial services and a proven ability to handle high transaction volumes accurately while meeting deadlines.
Responsibilities:
- Execute moderate operational and administrative tasks within defined parameters, with some exposure to complex issues.
- Administer procedures for filing, recording, processing, servicing, and organizing documentation for assigned products or processes.
- Review documentation to ensure proper forms, procedures, and controls are used for moderate activities.
- Support functions across credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance.
- Identify and resolve moderate issues using established guidelines, escalating complex matters to senior staff or supervisors.
- Provide service for moderately complex billing inquiries, service requests, suggestions, and complaints.
- Contribute to workflow or process changes and build a foundational understanding of assigned products and processes.
- Prepare recurring reports and fulfill analysis requests accurately and on time.
- Recommend and implement solutions to routine operational issues.
- Perform duties proficiently under moderate to limited supervision and handle other assigned tasks.
Required Skills & Qualifications:
- 1-3 years of experience in an operations role.
- High School Diploma or GED required. College degree preferred.
- Ability to work effectively within a team environment and adapt to change.
- Excellent customer service, verbal and written communication, and interpersonal skills.
- Ability to work under pressure and meet deadlines with accuracy.
- Strong analytical, research, and problem resolution skills.
- Proficient in 10-Key with high speed and accuracy.
- Comfortable navigating multiple computer systems and applications.
- Proficient in Microsoft Office applications.
- Basic understanding of accounting principles, banking policies and procedures, government regulations, and loan documentation.
- Proven ability to handle monetary and processing functions independently and accurately with high transaction volumes.
- Ability to meet production goals and manage customer inquiries, including de-escalation when needed.
- Ability to work with minimal supervision and assist with training new staff as needed.
- Exceptional attention to detail.
Preferred Skills:
- Experience within financial operations such as consumer lending,