Company Description Barrister is a WBENC and NWBOC Certified Woman Owned Business.
Job Description
•The candidate will be required to provide superior customer service in a contact/call center/help desk environment through multiple channels of correspondence. •The candidate will be required to handle questions and concerns with the highest degree of courtesy and professionalism. •The candidate will be required to communicate with end-users using web- based tools regarding navigation of both government and non-government applications in a leveraged environment supporting one or multiple queues/skill sets over various accounts. •The candidate will be required to accurately document all correspondence with end-users; thus a high proficiency in typing and grammar is a must. •The candidate will be friendly, have a passion for customer service excellence, and enjoy helping people. •The candidate will have a tactful manner and ability to effectively deal with difficult situations. •The candidate will be required to continually maintain a working knowledge of systems/applications/products serviced by the leveraged contact center. •The candidate will be required to follow strict work instructions and procedures that may vary by account. •The candidate will be required to adapt to continual changes to work instructions and procedures on each account. •The candidate will be involved in activities with contingent employee agencies, as it pertains to their role, on an as needed basis. •The candidate may be involved with training and development activities with both new hires and peers, as it pertains to their role, on an as- needed basis. •The candidate may be involved with quality monitoring and evaluation, as it pertains to their role, on an as- needed basis. •The candidate may be involved with reports, documentation and knowledge management, as it pertains to their role, on an as-needed basis. •The candidate may be involved with workforce management functions, as it pertains to their role, on an as- needed basis. •The candidate may be involved with social media activities, as it pertains to their role, on an as- needed basis. •The candidate will act as a role model and may be involved with team building and leadership activities, as it pertains to their role, on an as- needed basis. •The candidate must have an impeccable attendance record and excellent work ethic.
Required Skills & Training:
- Effective listening & comprehension skills
- Ability to closely follow instructions
- Outstanding verbal & written communication skills
- Analytical & resourceful problem- solving skills
- Ability to research the facts & analyze the situation before making a decision
- Confidence in making & committing to a decision
- Proper telephone etiquette
- Aptitude for learning & recalling details
- Ability to prioritize & manage multiple tasks to completion, in a timely manner
- High level of accuracy & attention to detail
- Computer literacy, technical aptitude & familiarity with basic office software systems
- Ability to work independently & in a team setting
- Flexibility to work different shifts with the possibility of overtime, when needed Additional skills, training and experience is desired (but not required) in any of the following
areas:
- A college degree is preferred, but not required
Qualifications
Fluent/Bilingual-Spanish and English 35 WPM or greater-typing test Additional Information All your information will be kept confidential according to EEO guidelines.