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Added 22 mins ago
Customer Service Manager
BARFIELD INC
MIAMI, FL
Added 1 hour ago
Avionics / Electronics Technician Assistant
BARFIELD INC
Atlanta, GA
Must have knowledge and experience with mechanical tools
Added 6 days ago
Mechatronics (Fluid) Technician
BARFIELD INC
Atlanta, GA
Must have knowledge and experience with mechanical tools, multimeters, micrometers, calipers, measuring indicators, and gauges
Added 7 days ago
Avionics / Electronics Technician
BARFIELD INC
MIAMI, FL
Must possess the ability to solder and de-solder electronic components (through hole-mounted and surface mounted components) · Must have knowledge and experience with mechanical tools, multimeters, micrometers, calipers, measuring indicators, and gauges
Added 7 days ago
Manufacturing Technician Trainee
BARFIELD INC
MIAMI, FL
Must possess the ability to follow written instructions approved by the FAA/ OEM/ Airline EO, data for maintenance
Added 15 days ago
Avionics Technician
BARFIELD INC
MIAMI, FL
Must possess the ability to follow written instructions approved by the FAA/ OEM (Original Equipment Manufacturer) data for maintenance · Electronics Technicians must possess the ability to solder and de-solder electronic components (through hole-mounted and surface mounted components)
Added 15 days ago
Shop Inspector (Airworthy)
BARFIELD INC
Atlanta, GA
Added 15 days ago
Avionics / Electronics Technician Trainee
BARFIELD INC
MIAMI, FL
Added 29 days ago
Pneumatics Technician
BARFIELD INC
MIAMI, FL
Must possess the ability to work with little or no supervision
Added 1 month ago
Embedded Software Engineer – Ground Support Test Equipment- R&D
BARFIELD INC
MIAMI, FL
Added 1 month ago
Electrical Design Engineer – Ground Support Test Equipment- R&D
BARFIELD INC
MIAMI, FL
Added 1 month ago
Electro Mechanical Technician
BARFIELD INC
Atlanta, GA
Must have knowledge and experience with mechanical tools, multimeters, micrometers, calipers, measuring indicators, and gauges
Added 1 month ago
Avionics /Electronics Technician
BARFIELD INC
MIAMI, FL
Must possess the ability to follow written instructions approved by the FAA/ OEM (Original Equipment Manufacturer) data for maintenance · Electronics Technicians must possess the ability to solder and de-solder electronic components (through hole-mounted and surface mounted components)
Added 1 month ago
Avionics Inspector
BARFIELD INC
Atlanta, GA
Added 1 month ago
Avionics Inspector
BARFIELD INC
Atlanta, GA
Added 1 month ago
Electro Mechanical Technician
BARFIELD INC
Atlanta, GA
Must have knowledge and experience with mechanical tools, multimeters, micrometers, calipers, measuring indicators, and gauges
Added 1 month ago
Repair Order Administrator
BARFIELD INC
Doral, FL
Candidate must have excellent communication skills, detailed oriented, and work well under pressure
Added 1 month ago
Shipping & Receiving Associate
BARFIELD INC
Tempe, AZ
Added 1 month ago
Avionics / Electronics Technician
BARFIELD INC
MIAMI, FL
Must possess the ability to solder and de-solder electronic components (through hole-mounted and surface mounted components) · Must have knowledge and experience with mechanical tools, multimeters, micrometers, calipers, measuring indicators, and gauges
Added 1 month ago
Manufacturing Technician
BARFIELD INC
MIAMI, FL
Must have knowledge and experience with mechanical tools, multimeters, micrometers, calipers, measuring indicators, and gauges

No more jobs.

BARFIELD INC

Customer Service Manager

MIAMI, FL, United States

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Job details

Experience: 2–5 years of experience in key account management, customer service, or relevant experience within the MRO industry or similar industry
Posting language: English

Original job description

Join Barfield and Become a Part of the Adventure! If you are a talented Customer Service Manager interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a prestigious name in the industry: it is subsidiary of Air France Industries KLM Engineering We are looking to hire a dedicated Customer Service Manager to join our team who will support our Customer Care Department.

Position Summary:

The Customer Service Manager is responsible for overseeing key client relationships and ensuring the successful delivery of services aligned with contractual commitments. This role acts as the primary liaison between customers and internal teams, driving customer satisfaction, operational performance, and account profitability. The position requires strong leadership, communication, and problem-solving skills to manage multiple accounts and support continuous business growth.

Key Responsibilities:

Build and maintain strong, trusted relationships with key clients to support long-term partnerships
Address and resolve client issues and escalations in a timely and effective manner
Monitor assigned accounts daily, including validation of quotes within the ERP system
Participate in operational meetings with internal stakeholders, external customers, and cross-functional business units
Provide clear and consistent reporting on program status through Program Reviews, Weekly Status Reports, and daily performance metrics to ensure progress toward account objectives
Serve as the primary point of contact, managing communication between key clients and internal teams
Ensure all client requirements and deliverables are met in alignment with agreed timelines
Act as a liaison across departments, working closely with repair management, sales, logistics, and other teams to deliver high-quality service and drive continuous improvement in customer satisfaction
Proactively identify and anticipate risks that may impact account performance or profitability, and lead cross-functional efforts to develop and implement corrective action plans
Monitor and manage costs, including but not limited to parts, labor, exchanges, outsourcing, BER, and O&A
Partner with Finance to maintain target profit margins across assigned accounts
Collaborate with the Sales team to maximize revenue opportunities through upselling and cross-selling initiatives
Prepare and present account performance reports and lead quarterly business reviews with stakeholders
Continuously analyze client data to ensure compliance with GTAs and contractual agreements

Required Qualifications:

2–5 years of experience in key account management, customer service, or relevant experience within the MRO industry or similar industry
Proficient in Microsoft Office Suite, with advanced Excel skills
Strong negotiation skills with the ability to manage and follow through on client contracts
Demonstrated ability to multitask and manage multiple client accounts simultaneously
Proven track record of delivering effective client solutions and achieving results
Ability and willingness to travel for customer visits as required
Excellent verbal and written communication skills, with the ability to listen, present, and build relationships in a customer-focused environment

Preferred Qualifications

Experience with Quantum ERP is a plus
Fluency in English required; additional language skills (French or Spanish) are a plus

You embody our values:

CUSTOMER FOCUS We strive to provide the best services to our customers.
INTEGRITY We are personally accountable for the highest standards of ethical behavior.
TEAMWORK We are committed to a teamwork environment.
ADAPTABILITY In an ever-changing world, we are adaptable to the required challenges.

We offer a comprehensive total compensation and benefits package. For more information about us, please visit our website Barfield is an equal opportunity employer. Equal Employment Opportunity is the Law. This law requires Barfield to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights As a Federal Contractor, Barfield is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

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