Job Responsibilities:
- Ensures hotel maintenance, physical appearance and health sanitation requirements are met and in compliance with regulatory and company standards. Ensures that cleanliness and physical appearance of the property provide a superior guest experience. Works closely with the Engineering and Front Desk departments.
- Responsible for assuring the highest quality guest experience by promoting the Purpose and Values Model throughout all areas of responsibility. Handles and resolves guest complaints and concerns.
- Oversees operation of designated direct reports and venues to include adequate/efficient staffing. Oversee the scheduling and payroll for all direct reports and employees who report to them.
- Ensures cost control of product and inventory through monitoring stock and ensuring property and efficient utilization throughout areas of responsibility and within established procedures and policies.
- Assists in preparation of necessary data for the budget in areas of responsibility; assists in projecting annual costs and monitors actual financial results for Housekeeping, Internal Maintenance, and Laundry departments; take corrective action where necessary to help ensure that financial goals are met.
- Responsible for identifying training and development needs within areas of responsibility and ensuring on-going training occurs as required per Company policies and procedures.
- Responsible for the Administrative Duties of the Housekeeping Department such as payroll, ordering, etc.
- Performs other related duties as assigned
Qualifications:
• Two to five years experience in progressive management positions in hotel Housekeeping or operations required.
- College degree in business or hospitality preferred
- Excellent verbal and in written communication
• Ability to articulate effective correspondence.
• Ability to effectively present information and respond to questions from managers and team members.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Working knowledge on Microsoft Office products. Experience in LMS preferred.
Physical Demands:
- Regularly required to see, talk, hear, walk, sit, and stand
- Frequently required to use hands to handle, feel, and reach
- Occasionally required to stoop
- Occasionally lift and or move up to 30 pounds
Work Environment:
The work environment contains bright lights, loud noise, and stressful situations
