Help Customers Take the First Step Toward Their Next Vehicle
Baldwin Subaru is seeking an energetic, motivated, and customer-focused Internet Sales Representative to join our growing sales team.
As an Internet Sales Representative, you will be responsible for responding to customer inquiries, following up on internet leads, building relationships with prospective buyers, and scheduling appointments for our sales team. You are not responsible for selling vehicles - you are responsible for creating opportunities and delivering an exceptional first impression that brings customers into the dealership.
Whether you have experience in automotive sales, retail sales, hospitality, call centers, banking, insurance, or customer service, we provide the training and support needed to succeed.
For over 75 years, Baldwin Subaru has built a reputation for exceptional customer service, strong community involvement, and a family-first culture. We're looking for someone who is driven, positive, and excited to help customers while building a rewarding career.
Responsibilities
- Respond to internet leads promptly via phone, text, email, and chat.
- Follow up with prospective customers regarding vehicle inquiries.
- Build rapport and establish trust with customers.
- Schedule and confirm appointments for the sales team.
- Maintain consistent follow-up with unsold prospects.
- Utilize CRM software to track customer interactions and activities.
- Meet daily, weekly, and monthly appointment goals.
- Work closely with sales consultants and managers to maximize appointment show rates and sales opportunities.
- Maintain accurate records and notes for all customer communications.
- Deliver a professional and positive customer experience during every interaction.
What Makes You Successful
- Positive attitude
- Strong work ethic
- Competitive mindset
- Excellent follow-up skills
- Ability to handle objections professionally
- Desire to help customers
- Team-oriented approach
Why Baldwin Subaru?
- Family-owned and operated since 1950
- Positive, team-focused culture
- Ongoing training and career development
- Community-focused company committed to giving back
- The Subaru Love Promise is our vision to show love and respect to all people at every interaction.
Schedule
- Full-Time
- Day Shift
- Rotating Weekends
Perfect For Candidates With Experience In:
- Retail Sales
- Customer Service
- Hospitality
- Banking
- Insurance
- Call Centers
- Automotive Sales
- Business Development Centers (BDC)
If you enjoy building relationships, helping customers, and working in a fast-paced environment where your effort directly impacts your success, we'd love to hear from you. Apply today and become part of the Baldwin Subaru family.
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Qualifications
Preferred Experience
- Sales, customer service, retail, hospitality, banking, insurance, or call center experience.
- Previous automotive sales or BDC experience is a plus but not required.
- Strong communication and relationship-building skills.
- Comfortable speaking with customers over the phone and through digital communication channels.
- Goal-oriented and self-motivated.
- Strong organizational and time-management skills.
- Basic computer proficiency and ability to learn CRM software.