THE OPPORTUNITY
The Business Systems Analyst supports the Pre-College Summer Program through data analysis, business intelligence, financial reporting, systems management, and process improvement. This role serves as the program's primary resource for transforming enrollment, operational, marketing, and financial data into actionable insights that support strategic decision-making and program growth.
Working across registration, finance, marketing, onboarding, and program operations, the Business Systems Analyst develops scalable reporting systems, maintains data integrity, supports financial reconciliation and forecasting, and improves operational effectiveness through automation and process optimization. The role collaborates closely with areas including leadership, program operations, Finance, Marketing, IT, Health Services, Risk Management, and faculty to support the successful execution of Pre-College program.WHAT YOU WILL DO
- Design and maintain dashboards, reports, and data visualizations that support executive and operational decision-making. Collaborate with IT to automate data feeds to existing dashboards and create new feeds as needed.
- Track and analyze RFIs, applications, enrollment, payments, onboarding completion, course demand, student demographics, and course changes.
- Develop funnel analytics to measure inquiry conversion, application progression, enrollment yield, inactivity, abandonment, and recovery.
- Establish and maintain consistent metric definitions and validate reporting results against source systems.
- Integrate data from Cvent, SharePoint, Excel, Workday, marketing platforms, and other operational systems to create reliable reporting infrastructure.
- Develop and maintain data models, calculations, KPIs, and business logic to support enrollment, operational, and financial reporting.
- Monitor data quality and troubleshoot refresh failures, broken connections, inconsistent exports, missing data, and system changes.
- Investigate discrepancies across reporting tools, registration systems, financial systems, and operational reports.
- Analyze the student journey from inquiry and application through enrollment, onboarding, attendance, and completion to identify opportunities for improvement.
- Evaluate program performance through course demand, seat utilization, modality, geographic distribution, and program capacity analysis.
- Translate enrollment and operating trends into recommendations that support recruitment strategies, program planning, scheduling, and resource allocation.
- Reconcile registration and payment activity with financial records and investigate unmatched, duplicated, or incorrectly classified transactions.
- Monitor revenue performance, including discounts, refunds, exclusions, deferred revenue, and recognized revenue.
- Prepare financial analyses, forecasts, reconciliations, and reports for leadership review. May work with Budget to ensure financials are accurate and up to date.
- Develop and support automated workflows using Microsoft 365 applications and other Babson-supported technologies.
- Automate student onboarding, document processing, data synchronization, storage, and status-tracking processes.
- Support operational processes related to health documentation, risk management requirements, pickup authorization, photographic consent, and participant records.
- Identify manual, repetitive, or error-prone activities and implement scalable process improvements.
- Provide operational and project support for Pre-College programs, events, and strategic initiatives.
- Assume additional responsibilities as required.
YOUR TEAM WILL INCLUDE
WHAT EDUCATION AND SKILLS YOU WILL NEED
- Bachelor's degree in Business Analytics, Information Systems, Finance, Data Science, Statistics, Operations, or a related field.
- At least 2-4 years of experience building and maintaining operational or executive dashboards using business intelligence and data visualization tools.
- Experience with data preparation, transformation, relational data modeling, and KPI development.
- Experience integrating and analyzing data from multiple systems while maintaining data quality and accuracy.
- Strong analytical, troubleshooting, problem-solving, project management, and documentation skills.
- Ability to communicate complex analytical findings clearly to both technical and nontechnical audiences.
- Experience identifying trends, patterns, and opportunities through
- quantitative analysis.
- Ability to manage confidential student, financial, and health information responsibly and securely.
- Strong organizational skills and ability to manage multiple priorities within a fast-paced environment.
- Demonstrated ability to work independently and collaboratively with cross- functional stakeholders.
- Strong proficiency with Microsoft 365 applications, including Excel (formulas, V-lookup, PivotTables, data validation, etc.), SharePoint, Teams, Power Automate, and related technologies.
- Ability to embrace innovation, continuous improvement, and technology - enabled business processes.
•
HOW AND WHERE YOU WILL WORK
This is a full-time temporary position working approximately November 2026-August 2027. This is a non-exempt position with an hourly rate of $45.00. This position includes paid sick leave where required by law. Eligibility, accrual, and usage will follow applicable state and local regulations.
All questions or concerns about this posting should be directed to the Office of Human Resources at hr@babson.edu.