PURPOSE: To drive sales by scheduling qualified appointments for our technicians while educating the public on our product offerings.
ENVIRONMENT: Quality Home Services is committed to the highest level of honesty, integrity, reliability and customer service. Our mission is to be the benchmark in our industry through providing top quality products, enhanced customer relations and our commitment to excellence. We strive to create and enhance a superior work environment, by dedicating ourselves to the training, development and recognition of our employees, thus encouraging them to achieve their highest level of success.
The following is a list of major duties and responsibilities for this position along with certain supportive duties. It is not all-inclusive. Other duties and responsibilities may be added as needed and in addition, management, as appropriate, may modify this job description.
ESSENTIAL DUTIES AND RESPONSIBILITIES (This is a Production Based Position. Failure to maintain the minimum weekly production requirements will result in disciplinary action, up to and including termination.)
- Provide qualified appointments by ensuring a minimum based on FT & PT hours pay addendum
- Ensure all leads are contacted effectively per our many Lead sources, i.e. Home Depot, Homeowners, and Fairs/Trade Show/Home Shows.
- Electronically generated leads are expected to be dialed at the rate of 62 calls per hour noting accurate status/result of all calls based on the result codes provided.
- Ensure accurate recording of qualified leads when setting appointment with the potential customer for the technician to go to their home based on the result codes provided. Ensure the “next day”, “same day "and “pink board", is viewed for technician availability prior to setting the appointment.
- Ensure attendance at daily 4pm meetings to review production and goals.
- Ensure attendance at Advance Training if scheduled.
- Maintain a very high degree of confidentiality in regards to all matters that occur in the work place.
- Ensure excellent customer service in all calls by maintaining a professional behavior and ability to be flexible regarding the needs of the customers at all times.
- Follow all human resource policies and procedures, and contribute to an environment that appreciates diversity and treats all people with respect, prohibiting discrimination and harassment of any kind.
- Comply with all safety, health and environmental policies, procedures and regulations are followed within the department.
- Other duties and special projects as assigned.
SUPPORTIVE DUTIES AND RESPONSIBILITIES
- Participate in meetings providing information and reports as necessary.
- Attend training seminars as necessary.
- Provide for problem resolution and assistance as needed.
- File and maintain records.
QUALIFICATIONS
- High school diploma or G.E.D.
- Ability to multi-task, prioritize, and work independently.
- Excellent interpersonal and communication skills required.
PHYSICAL REQUIREMENTS
This position requires someone who is mobile and has the ability to move in and around the office and through the parking lot. Moderate lifting (up to 25 lbs.) is required occasionally. Clear vision (close, distant, peripheral and depth perception) is needed for office environment. Must also be able to communicate verbally, observe with own eyes and give and receive information through listening and conversing. A good portion of the job is sedentary. This requires the ability to read/write and view forms and to utilize basic office equipment. May require some bending and stretching to file. Ability to work in a small, confined office area.
QHS will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if QHS is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.