POSITION PURPOSE
The Outlet Manager is responsible for the profitability of the outlet. Supervise and organize the Food & Beverage functions within the outlet of the hotel in order to maintain high standards of food & beverage quality, service, and merchandising to maximize profits. Promote a positive guest experience by proactively addressing situations and diligently following up on each request to enhance customer satisfaction.
ESSENTIAL RESPONSIBILITIES
- Plan and direct the functions of administration and planning of the F&B Outlet to meet the daily needs of operation.
- Support and supervise the hotel F&B Outlet while working closely with the hotel manager and other hotel department managers.
- Maintain consistent communication with vendors and suppliers for timely rollout of seasonal food options.
- Direct monthly/quarterly/annual inventories; prepare and submit inventory reports to accounting in a timely manner.
- Lead and coach the team towards achieving exceptional guest service and staff satisfaction results.
- Full understanding of staff engagement with guests.
- Responsible for maintaining high energy, positive attitude, and professional appearance.
- Develop, implement and monitor schedules for the operation of outlets to achieve profitable result.
- Collaborate with the culinary team, in the creation of attractive and merchandising menus designed to attract a predetermined customer market.
- Monitor hotel activities and troubleshoot problems.
- Perform any general cleaning tasks using standard hotel cleaning products to adhere to health standards.
- Consult with the Director of Sales and Marketing on a weekly basis as well as with other departments as necessary.
- Manage the payroll and time & attendance for the F&B staff.
- Implement effective control of food, beverage and labor costs among departments.
- Establish and achieve predetermined profit objectives and desired quality standards of food, service, cleanliness, merchandising and promotion.
- Conduct orders of food and beverage supplies.
- Participate, support and make recommendations for ongoing hotel programs with continuous improvement in networking and long range planning.
- Regularly review and evaluate the degree of customer acceptance of the outlet. Recommend to management new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up of the customer market, or a change in the competitive environment.
- Continuously evaluate the performance and encourage improvement of the staff members in the outlet departments. Plan and administer a training and development program within the department, which will provide well-trained Staff Members at all levels and permit advancement for those persons qualified and interested in career development. Oversee departmental matters as they relate to federal, state and local employment and civil rights laws.
- Responsible for maintaining quality of food product and ensuring consistency in food delivery and standards.
- Responsible for the selection, training and development of the staff members within the department. Oversee divisional matters as they relate to federal, state and local employment and civil rights laws.
- Give direction and be responsible for the implementation of plans. Set targets, plan and schedule work and performance indicators that are typically productivity and efficiency measures.
- Participate in the hiring process of new staff members. Assist with the preparation of Staff Member Transaction Forms, performance appraisals, and any Staff Service forms as appropriate.
- Arrange, provide, and supervise training of new staff members to include familiarization of property, standard operating procedures, and policies. Cross-train staff members in all positions within their area of responsibility and all types of equipment to perform their duties, in addition to successful implementation and follow-up checklists. Ensure that all staff members are retrained as needed.
- Serve as a role model to all staff members, adhering closely to policies and procedures, practicing the highest standards of performance. Set the highest possible example in conduct, temperament, punctuality, and standards of work.
- Maintain close contact with staff members, respecting them as individuals and ensuring good communications leading to high morale in the department. Discuss grievances, suggestions, and complaints with staff. Attempt to resolve problems and recommend appropriate solutions and actions to the General Manager and Director of Food & Beverage.
- Be familiar with all company policies and benefits.
- All other duties assigned by managers and supervisors
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
- Assist with any guest inquiry.
- Follow all company and safety and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, or injuries.
- Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
- Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
- Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possible for one (1) hour or more.
- Must be able to sit at a desk for up to four (4) hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
- Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
- Must be able to lift up to 45 lbs. as needed.
- Must be able to push and pull carts and equipment weighing up to 250 lbs.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
- Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
- Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
- Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
- Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
- Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- Must be able to speak, read, write, and understand the primary language used in the workplace.
- Requires good communication skills, verbal, written and electronic.
- Considerable knowledge of complex mathematical calculations and computer programs.
- Must have excellent leadership capability and customer relations skills.
- Must be detail oriented with outstanding organizational and communication skills.
- Must possess intermediate computer skills.
- Must Possess basic computational skills.
- Knowledge of computer programs, math skills as well as budgetary analysis capabilities required.
- Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
- Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS.
- Self-driven and able to work independently.
- Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail
- Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
- Thorough knowledge of food products, standard recipes, and proper preparation.
- Ability to distinguish product quality, taste, texture, and presentation and observe preparation.
- Ability to conduct meetings, menu briefings and maintain communication lines between line staff and departmental managers.
EDUCATION
- High school or equivalent education required.
- Bachelors Degree preferred.
EXPERIENCE
- 3-5 years Food & Beverage operation experience required.
- 1-2 years management experience required.
- Culinary, sales and service background required.
LICENSES OR CERTIFICATIONS
- Must be at least 21 years of age to serve alcohol.
- Safe Server Alcohol & Food Handlers certification required.
- Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.
GROOMING
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotel’s facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.