Company Description Avant Credit Corp ("AvantCredit") is a fast-growing startup that offers tremendous advancement opportunities to its employees. Since its launch in late 2012, AvantCredit, a consumer finance company, has changed the way customers borrow money -- providing them with a new and unique online experience. AvantCredit uses state-of-the-art analytics methods in order to offer its lowest possible interest rates to the widest range of customers. Since inception, AvantCredit has secured $109 million in equity financing and $50 million in debt financing to continue to grow at an exponential pace. Previously, AvantCredit's founders created the leading international online short-term lender currently employing over 1,000 individuals and generating over $700 million in annual revenue. AvantCredit’s founders have also launched an innovative real estate investment trust that provides affordable housing options in Chicago, Indianapolis and Baltimore with over 8,000 apartments owned and managed. In addition, several of AvantCredit's founders have participated in the prestigious Y-Combinator startup incubator program in Silicon Valley, the preeminent program of its kind
Job Description
As a Customers Section Manager, you will be responsible for leading a team that handles all United States Operations duties, including Customer Service, Application Support, Verifications, and Payments. This position reports directly to the US Operations Manager. You will ensure that a 10-15 person team reaches quantitative targets, complies with quality standards, and maintains a professional and supportive culture. We are looking for someone who wants to help coach reps to improve their performance, hit key goals, and can ensure that the company is operationally excellent.
Qualifications
- Entrepreneurial and self-driven.
- 3+ years previous experience with call center operations; Finance environments a plus.
- Experience managing team of 10+ individuals.
- Experience building new processes, or working within start-up environments is preferred.
- Proficient with Microsoft Excel, including building key metric reporting using the tool.
- Strong Academic credentials.
- Flexibility on scheduling is a plus!
Additional Information
- Startup culture with access to work directly with senior management
- Casual dress code
- Free Breakfast and lunches during the week
- Free stocked kitchen and pantry
- Flexible work hours
- BlueCross/Blue Shield Medical, Dental, & Vision
- 10 paid days vacation plus a 5 days of paid sick time
- Free cell phone plan
- Great company events and professional growth training opportunities