Summary of Position Role/Responsibilities
The Relocation Department plays a critical role in supporting international healthcare professionals (HCPs) as they transition to their assignment locations across the United States. The team provides in-person, hands-on support to ensure a smooth relocation experience, assisting with key pre-employment tasks such as vehicle purchase and insurance, securing and finalizing housing arrangements, furnishing and shopping, setting up utilities, and facilitating orientation activities including neighborhood tours, DMV visits for license transfers, and Meet and Greets at the employer facility.
The Relocation Specialist is responsible for accompanying healthcare professionals to their assignment locations nationwide, ensuring they successfully settle into their new environment. This role includes participating in apartment walk-throughs, assisting with vehicle purchases or rentals, coordinating the purchase and setup of furniture and household goods, and providing guidance to help the HCP become familiar with their new community. The Relocation Specialist also accompanies the HCP to their initial meet-and-greet at the client facility.
Essential Functions of The Job
Housing Support
- Assist HCPs in securing an apartment, including:
- Conducting thorough apartment walk-throughs to ensure readiness.
- Supporting lease signing and guiding HCPs through lease terms.
- Coordinating utility setup (e.g., electricity, water, internet).
- Assisting with shopping for groceries and household furniture (i.e., mattresses, chairs, sofas, dressers, bed frames, and other essential items).
- Lifting, carrying, loading, and assembling furniture as needed.
Transportation & Vehicle Assistance
- Support HCPs with vehicle acquisition, including rentals or purchases by:
- Accompanying them to dealerships.
- Providing guidance during the selection and purchase process.
- Accompany HCPs to the DMV for license transfers or state ID applications.
- Review local public transit routes and schedules (if available).
Community Orientation
- Organize and conduct neighborhood tours to familiarize HCPs with key locations such as:
- Banks, post offices, libraries, grocery stores, places of worship, and parks.
- Provide an overview of commute routes and parking options.
- Offer tips on local workplace culture and expectations.
Workplace Introduction
- Accompany HCPs to welcome sessions and initial meet-and-greets at the employer facility.
Transportation Services
- Operate motor vehicles to transport HCPs to appointments, shopping locations, and points of interest.
Logistical Coordination
- Ensure all essential relocation tasks are completed before the conclusion of the trip.
- Troubleshoot and resolve relocation-related issues (e.g., delivery delays, utility problems).
Administrative Duties
- Complete relocation checklists and trip documents for submission to the corporate office.
- Prepare and submit accurate expense reports promptly following each trip.
Ongoing Support
- Serve as a resource for HCPs by answering questions and providing guidance to help them adjust to daily life in the United States.
Marginal Functions of The Job
- Support other departments with trip support flight and travel arrangements, as needed
- Other duties as assigned
Normal Work Schedule
This is a per diem position. Employee must be able to work outside standard business hours, including nights, weekends, or holidays to travel as needed. The average duration per trip is 5-6 days.
Education, Training, And Experience
- Minimum of a High School degree or equivalent; Associate degree preferred.
- Minimum of 2 years’ experience in a customer service environment
- High level proficiency with online scheduling tools (google calendar, etc.)
- Physical ability to frequently lift and/or move heavy furniture on a regular basis and operate moving equipment.
- Strong navigation skills or ability to follow a GPS
Job Level Competencies
- Technical Skills: Intermediate ability to perform technical skills required for job role. This may include use of specific technology, knowledge of job-specific tasks and concepts, etc. Intermediate ability to follow detailed instructions on daily work and seek clarification when needed. Intermediate ability to handle routine tasks and non-routine tasks. Intermediate ability to handle tasks with high level of complexity with limited guidance.
- Communicates Effectively: Intermediate ability to provide clear and concisely written, verbal and nonverbal communication. Effective communication builds productive and 'on brand' internal and external working relationships.
- Develops Self: Intermediate understanding of the Company's objectives and a broad range of expertise. Intermediate ability to apply professional concepts effectively and seek growth opportunities for increased impact. Intermediate ability to show a proactive approach to professional development and skill acquisition.
- Customer Focus & Teamwork: Intermediate willingness to work with and share knowledge within department. Intermediate ability to build relationships with team members across the department, and both internal and external customers.
- Decision Making: Intermediate ability to repeatedly obtain optimal results through routine and repetitive processes. Intermediate ability to identify alternative solutions as needed within established guidelines and procedures and assess when a situation requires input from others.
- Innovation: Intermediate ability to develop ideas that establish new or improve existing business processes and increase productivity. Intermediate ability to handle problems of a moderate scope requiring a review of a variety of factors. Intermediate abilities in creativity, flexibility, continuous improvement, curiosity, and experimentation.
- Quality & Results Oriented: Intermediate ability to consistently deliver accurate, thorough, and efficient work with little to no oversight from Management. Intermediate ability to produce quality work that impacts the team and is created with autonomy. Intermediate ability to proactively seek feedback and apply it to enhance work quality.
- Resourceful & Tenacious: Intermediate ability to apply company policies and procedures to resolve a variety of issues.
Required Licenses, Certifications, and Other Specific Requirements of Law
- Health Insurance Portability and Accountability Act (HIPAA) certification
- Must hold a valid driver license with a clean driving record
Other Characteristics of The Position
Physical Demands:
- Frequently required to climb or balance, walk forward, backward, side to side and/or up and down stairs while carrying furniture, and lift and/or move up to 50 lbs.
- Occasionally required to stoop, kneel crouch, or crawl, and lift up to 75 lbs.
- Vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Regularly required to communicate
- Vision abilities including close vision and ability to adjust focus
Work Environment:
- This job operates in a professional office environment.
- This role routinely operates standard office equipment.
Statement of Responsibility for Confidential Data
- Has access to, and requires daily use of, confidential records
- Required by federal law to maintain strict confidentiality of “Avant” employee information and maintain security of such information
- Proprietary Information and Non-Conflict Agreement required
Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.
As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.